Full Time Key Holder - Markville Shopping Centre

Key Holder

Department: Retail

Reports to: Store Manager

Supervisory Responsibility: Sales Associates

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high‑energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

• Store Opening & Closing – Open and close the store according to company procedures; ensure all security systems are activated and operational.
• Team Development & Supervision – On‑boarding: Embrace new and promoted employees within the team and promote accelerated productivity; Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance; Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth; Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.
• Customer Service Leadership – Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit; Resolve Issues: Handle complex customer service situations efficiently and escalate issues when necessary; Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e‑mail to build Benefeet database and offering GEOX@Home where necessary.
• Sales & Store Operations – Assist in achieving sales targets by actively promoting products and up‑selling; Ensure merchandise is well‑stocked, organized, and displayed according to company standards; Assist with inventory counts and restocking shelves; Ensure accurate record‑keeping of inventory movements; Maintain store cleanliness and organization; Report any maintenance or security issues to higher management; Handle cash register operations, including processing transactions, returns, and exchanges; Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration; Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational.
• Communication – Read current and relevant information on staff communication boards; Effective email management to share relevant corporate and store information with the store team; Participate in management and store meetings to align on sales and operational objectives and achieve budgets.

Position Requirements

Education: High School or College Degree or commensurate retail experience.

Previous Experience: Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear).

Required Skills & Attributes:

• Communication Skills – Clear and effective communication skills with team members and customers.
• Leadership Skills – Ability to lead, motivate and influence team members to achieve sales and service goals.
• Customer Focus – Strong commitment to providing excellent customer service.
• Strong Computer and System Skills – Proficiency in Microsoft Excel and POS system.
• Organizational Skills – Ability to manage multiple tasks efficiently and prioritize effectively.

Key Competencies

• Passion
• Customer Service Focus
• Accountability
• Leadership
• Teamwork
• Adaptability
• Communication
• Continuous Learning

Physical Working Conditions

• The physical environment of this position requires the employee to work mainly indoors.
• Be able to stand, walk, bend, crouch, and reach for extended periods of time.
• Climb ladders in order to retrieve products on top shelves.
• Lift merchandise up to 30 lbs. and move fixtures throughout the store.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.