customer service clerk

Education

• Secondary (high) school graduation certificate

Work setting

• Trucking firm

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Answer clients' inquiries and provide information
• Conduct training sessions
• Professionalism in customer service
• Suggestive selling
• Contact potential customers by phone
• Provide customer service
• Plan and oversee Webinars
• Explain features when purchasing or selling for clients

Type of product

• Truck

Computer and technology knowledge

• Salesforce
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• Zoho CRM

Area of specialization

• Customs services

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Experience

• 1 to less than 7 months

Other benefits

• Free parking available