Kafka Devops Engineer

Join the Kafka as-a-Service (KaaS) App & Infra Operations team, operating within a DevSecOps model and collaborating closely with KaaS Engineering. This role is focused on providing technical support and production management functions to ensure the robust operation, stability, and scaling of our Kafka product offering across the bank.

Responsibilities :

• Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support model.
• Collaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users / tenants and the engineering team for queries.
• Execute daily operational tasks including start-of‑day checks, continuous monitoring, and regional handovers.
• Provide L1 / L2 technical support, incident / problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations.
• Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post‑release and infrastructure update health checks.
• Manage critical operational processes such as Change & Release Management and Incident & Problem Management.
• Develop and maintain comprehensive technical support documentation.
• Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering.
• Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties.
• Perform other duties and functions as assigned.

Qualifications :

Education :

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr