Customer Service Associate

Overview

Customer Service Associate role at TOCA Football. This range is provided by TOCA Football. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: CA$18.00/hr - CA$21.00/hr.

About TOCA

At TOCA, we are passionate about people and the power of sport. We strive to create an environment that becomes the “third home” for guests — where they learn, live, and play. Our goal is to deliver a consistent and amazing experience for everyone who interacts with TOCA, including team members and guests.

What makes a TOCA Teammate

• Play Hard
• Care Deeply
• Grow Together
• Strive for Excellence
• Create Awesome Experiences

Why you’ll love being part of the TOCA Team

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• TOCA Perks: training sessions, discounts on classes, free party options, and more

Job Highlights

Job Title: Guest Experience Associate

Location: Burnaby, British Columbia, Canada

Hours Required: Candidates must be able to work evenings and weekends

Position Overview

You’re the face of TOCA — the first high-five, the warm welcome, and the go-to for all things awesome. As an Experience Associate, you’re focused on creating 10/10 guest experiences, keeping energy high, and ensuring the facility runs smoothly.

What You’ll Be Doing

Guest Experience Hero (60%)

• Greet guests warmly, respond to inquiries, and make every guest feel valued
• Address questions, feedback, and concerns with positive service
• Address issues quickly or escalate to a teammate when needed
• Collaborate to maintain smooth operations and guest satisfaction
• Assist in concessions as needed

Operations Guru (30%)

• Keep the space clean, stocked, and ready for action
• Assist with scheduling, check-ins, sign-ups, and events
• Own the front desk and ensure efficiency

Admin But Make It Snappy (5%)

• Waivers, payments, reports — manage these with ease

Training + Growth (5%)

• Learn the TOCA way and develop professionally within TOCA

TOCA Culture

• Uphold service standards by being professional, welcoming, aware, outgoing, and proud
• Collaborate with leadership to maintain a unified culture and high engagement

You’ll be a Great Fit If You

• Love people and maintain positive vibes
• Have strong communication skills
• Stay calm under pressure
• Know Google Suite & scheduling tools (on-site training)
• Available for evening/weekend shifts
• Can lift 30+ lbs and move with energy

Referral notes: Referrals increase your chances of interviews at TOCA Football.

Location cases: Burnaby, BC; Surrey, BC; Richmond, BC; Coquitlam, BC with various posting dates.

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