Inside Sales / Customer Service - Industrial Products

Overview

Levac Supply Ltd. is a family-owned business that is a leading provider of industrial products, safety supplies, equipment, outsourced services, safety consulting and training. The company, founded in 1965, remains committed to serving Eastern Ontario’s small, medium, and large businesses, institutions and all levels of government. We are seeking a candidate to join our dynamic Client-Care Team who will work Monday to Friday in our Kingston Branch.

The Inside Sales / Customer Service role will be part of the account team supporting Outside Sales Representatives and Vendor Managed Inventory Specialists. This role will focus on delivering high level customer service to existing customers and creating new opportunities.

Role Focus

• Assisting Outside Sales Representatives & Vendor Managed Inventory Specialists with quotations, order processing and field support as needed;
• Responding to phone calls and emails from customers, directing inquiries and supporting colleagues with customer requests;
• Preparing proposals and quotes that address the customer requirements;
• Participating in external field work such as Vendor Management Inventory service calls and sales meetings;
• Coordinating product orders and delivery to meet client priorities and expectations;
• Providing support in sourcing new or alternate products;
• Communicating promotions via telephone calls, email and social media to specific market segments;
• Following and supporting established procedures to ensure consistent accuracy;
• Demonstrating a positive attitude that supports our company values.

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