Housing & Hospitality Assistant

Staff - Union

Job Category

BCGEU Okanagan Support Staff

Job Profile

BCGEU OK Salaried - Clerk V

Job Title

Housing & Hospitality Assistant

Department

UBCO Accommodation Housing and Conferences Front Office Operations

Compensation Range

$4095.00 - $4695.00 CAD Monthly

Posting End Date

December 21 2025

Note : Applications will be accepted until 11 : 59 PM on the Posting End Date.

Job End Date

Ongoing

Housing & Hospitality Assistants work a variety of shifts to support a 24 / 7 operation of the Student Housing & Hospitality Services Front Desk.

This part time position (0.75FTE) is expected to work overnight Thursday to Saturday from 10pm to 7 : 15am and must be willing to fill additional vacancies including days evenings and weekends as needed. This position qualifies for UBCs full extensive benefits package including extended health dental and pension benefit plans.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job / Position Summary :

The Housing & Hospitality Assistant supports Student Housing and Hospitality Services (SHHS) which includes Student Housing Maintenance Residence Life and Conferences & Accommodation operations and acts as a first point of contact for all departments within SHHS. The Housing and Hospitality Assistant has broad understanding of the cyclical operations for both Student Housing and Conferences and addition to the day to day responsibilities of the front desk the duties and environment vary according to the time of year. Staff are required to work a variety of shifts which include evenings overnights and weekends. Student Housing and Hospitality Services is open 24 / 7.

Organizational Status :

The Housing & Hospitality Assistant reports to the Front Office Manager Student Housing and Hospitality Services. Staff will interact with all members of SHHS as well as internal and external guests. Housing and Hospitality Assistants will train seasonal BCGEU staff and part time student appointments throughout the year. The position will delegate and follow up on general front desk tasks.

Major Responsibilities :

FINANCIAL

• Takes payments posts payments and minor charges and ensures the accuracy of transactions for housing fees student meal plans and conference guest accounts.
• Reconciles and reports cash cheques debit and credit transactions for all payments collected as well as processes journal vouchers and online cash reports though the financial management systems.
• Checks financial balances for accuracy and investigates account discrepancies. Corrects accounts in the case of incorrect financial posting.
• Balances department cash floats.
• Processes refund requests for vending contracts across campus.
• Ensures reconciliation for Online Travel Agent (OTA) accommodation for commission based transactions are accurate. Follows up on discrepancies and makes reservation corrections.
• Uses judgement to determine the best course of action for conference guest refunds and / or negotiate non rack rates to sell guest rooms working within defined parameters.

Customer Service / COMMUNICATION

Administrative duties

STAFF Training AND SUPPORT

Consequence of Errors / Judgement :

Must exercise sound judgement decision making and tact based on departmental policies procedures and guidelines. Initiative is required for interpreting and adapting these guidelines and providing options in order to create satisfactory outcomes. Errors and omissions will be identified by tracking of system information financial discrepancies or customer feedback. Problems of extra-ordinary nature would be referred to the manager. Errors or incorrect decisions may result in compromising the safety and security for students staff and guests lost financial opportunities negatively impact the student experience and / or could be harmful to the reputation of services provided by UBC.

Supervision Received :

This position is supervised by the Front Office Manager and is expected to work independently setting work priorities to manage deadlines.

Supervision Given :

This position assists with training and delegates work for 13 seasonal BCGEU staff (May August) and 6 part time student appointments (September April). The Assignments are covered by well-defined methods and procedures.

Education / Qualifications :

Key Skills

Agriculture,Customer Care,ESL Teaching,Learning Development,Computing

Employment Type : Part-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 4095 - 4695