Take-out/Counter Staff

Nature of the work

The take-out / counter person greets the guests at the counter and receives the telephone orders from the guests according to Pizza Delight customer service protocol and may have to execute various tasks to help the other dining room employees. They may perform the same functions as the hosts.

Main functions

• Has a professional appearance;
• Applies health regulations as to cleanliness;
• Applies safety regulations;
• Applies the WHMIS;
• Complies with equipment usage guidelines;
• Complies with guidelines related to the maintenance tasks for the restaurant and its equipment;
• Supplies the service areas;
• Ensures the constant cleanliness of his or her work area;
• Organizes efficiently his or her work area and his or her work;
• Greets the guests at the counter, presents the menu, makes suggestions and answers questions related to food and to beverages;
• Make use of sales techniques;
• Takes reservations;
• Takes take-out and delivery orders and transmits them to kitchen staff through the POS system;
• Performs the preparation and the service of beverages, condiments and desserts for take-out;
• Serves take-out meals and ensures quality service by complying with Pizza Delight customer service protocol;
• Prepares the bills for take-out meals, receives payments, balances daily financial transactions;
• Executes all other tasks as requested by the supervisor.
  
  

Requirements

This type of employment requires little experience. Interpersonal skills, easiness at meeting people, teamwork, collaboration, ability to adapt to new situations, and good communications skills are required. Bilingualism can be required. Good personal grooming, confidence, integrity, stress management skills, dynamic personality and flexibility are required.

Working conditions

Work hours are generally pre-scheduled. The schedule varies according to the position, daytime, the night time or the weekend. It is frequently required to work evenings, weekends and statutory holidays. There is a possibility of part-time work. The schedule may contain split shifts. Work is rather intense at mealtimes. The work environment is noisy and there can be pressure to maintain the work pace.