Manager, Airline Commercial Performance

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.

Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers all while championing the prosperity of our people, the community we call home, and our aviation partners.

Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you!

As a GTAA employee, you’ll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

What you can expect from this position :

Reporting to the Director Airline Relations & Development, the Manager, Airline Commercial Performance will be focused on gathering insights and intelligence on the near-term performance of incumbent and prospect air carrier activity and work with airline management to understand how the GTAA might be able to accelerate their full potential at Toronto Pearson.

This role will guide and formulate insights to senior leadership to better inform various key decision-making groups of the GTAA.

As Manager, Airline Commercial Performance, you will :

Design, analyze and maintain key leading and lagging airline performance metrics (pricing, fare, capacity, passenger profiles, etc.

to support our company goals to meet revenue and passenger volume targets

• Evaluate current trends in market conditions using information available through and from various sources, including passenger databases, market intelligence reports relative to competitor activities, political / economic trends and industry developments
• Conduct data analysis to identify passenger profile, segmentation, connectivity and booking behaviour to optimize inventory and improving revenue
• Support various airline partnership programs through the analysis of key commercial data that help inform the business while supporting the mutual success metrics of our air carriers
• Create cases that identify and support the adjustment of airline capacity (seats, frequencies, gauge, etc.) based on key performance indicators, with proactive tactical measures
• Counsel, provide guidance and present to internal partners with possible changes to our passenger forecast on near term basis
• Be accountable to create and distribute demand, capacity and revenue reports and other performance reports to senior and executive leadership
• Bring forward to senior management of airlines respective routes where potential revenue increase can be adopted and suggest strategies
• Work cross-departmentally on data-driven strategies that improve processes and decision-making for the unit’s air service development and airline relationship teams
• Lead people by providing coaching, guidance and development by providing feedback for personal and career growth

The salary for this management non-unionized position is competitive based on the successful candidate’s qualifications.

This is the role for you, if you have :

• Post-secondary diploma with a business focus and relevant work experience
• 3+ years’ experience in airport or airline cargo operations / development
• 3+ years’ experience in relationship management
• 3+ years' experience in analysis & research
• 3+ years' experience in People Management (direct report or cross-functional)
• Demonstrated experience working in a customer centric environment
• Possess a valid Canadian passport
• Ability to obtain and retain Transportation Security Clearance at the designated level for the position

Knowledge and skills you bring, that set-you up for success :

• Conceptually strong and capable of seeing the bigger picture, as well as analyzing and monitoring in detail, and an ability to take actions and quickly react to evolving market and operational conditions
• Strong interpersonal and communication skills; able to communicate in a clear, accurate, concise, and professional manner
• Self-starter and able to work under general direction, with the ability to work on multiple tasks and prioritize full workloads and timelines
• A high degree of motivation, commitment, and adaptability to work in a fast-paced, dynamic, changing environment
• Solid business insight and business improvement approach to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions
• Excellent communication and presentation skills to effectively reach a broad audience of internal and external customers and other key partners
• Strong analytics and research methods, with data mining capabilities
• Excellent proficiency with MS Office suite (Word, Excel, Outlook, and PowerPoint)

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.