Classroom Technical Co-Pilot

University of TorontoToronto, ON, CA

4 days ago

Salary

CA$85,319.00 yearly

Job type

Full-time

Job description

Date Posted : 12 / 17 / 2024

Req ID : 41143

Faculty / Division : VP & Provost

Department : Learning Space Management

Campus : St. George (Downtown Toronto)

Position Number : 00042014

Description : About Us

The University Registrar’s Office (URO) is a central support team that provides institutional leadership on student financial aid & awards, student accounts, client services & records, student systems and learning space management (LSM) and convocation. The URO works with faculty and divisional registrars to support undergraduate and graduate students throughout the student life cycle and is an advocate and service provider for University of Toronto students and tri-campus registrarial services.

The Learning Space Management (LSM) team has a focus on learning space excellence with stewardship of the University’s central classrooms and testing space. The team provides leadership on academic scheduling, classroom design, instructional technology and accommodated testing.

Your opportunity :

As part of the Tech2U initiative, which will be focused on supporting the right technology for instructional needs in the classroom, this role will be responsible for supporting and providing excellent customer service to faculty, staff and other users of the classroom technology provisioned in the instructional spaces used by the University community in pursuit of the curricular and co-curricular mission by : conducting hardware and software installation, maintaining electronic classroom technology (including preventative maintenance and servicing), setting-up and operating a broad range of technical equipment in classrooms (e.g. projection systems, computer systems operations for classrooms), and operating video- conferencing facilities.

Your responsibilities will include :

Responding to service requests in a timely fashion, resolving issues within the scope of the role and escalating as required
Setting up and troubleshooting audio-visual equipment (e.g. video-conferencing, projection systems, classroom computer systems)
Providing instruction on how to use equipment
As the team leader for casual staff, directing activities of casual staff and checking the work of work-study students
Creating technical documentation and user support guides
Coordinating the booking and delivery of classroom audio-visual equipment with contacts and maintaining audio-visual inventory
Scheduling the setup and takedown of equipment required for events
Checking that work is completed to the satisfaction of the client

Essential Qualifications :

Advanced College Diploma (3 years) in Audio-Visual Services, or equivalent combination of education and experience

Minimum three (3) years with audio-visual, electronic classroom and computer systems, projection and video equipment required

Solid experience in standard operating software and application packages such as Mac OS, Window OS and Microsoft Office

Experience installing, connecting and testing audio-visual components

Experience directing activities of casual staff and / or assigning and checking the work of work-study students

Excellent knowledge of industry-standard video-conferencing and web streaming product lines

Ability to handle and deliver equipment to locations across campus many times per day and on tight schedules

Must have excellent interpersonal and high-quality customer service skills, including professional written and oral communication skills to respond appropriately to formal correspondence with faculty and staff

Ability to effectively conduct presentations in order to demonstrate classroom equipment use

Must have the ability to exercise good judgment to meet tight deadlines in delivering and servicing equipment

Ability to work independently

Assets (Nonessential) :

Certified Technology Specialist

Demonstrated experience in training faculty or professional clients in equipment use

Ability to work with web content applications (wiki's or similar) to update documentation and inventory information

To be successful in this role you will be :

Adaptable

Approachable

Communicator

Problem solver

Team player

Closing Date : 01 / 07 / 2025, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Continuing

Schedule : Full-Time

Pay Scale Group & Hiring Zone :

USW Pay Band 09 $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Administrative / Managerial

Recruiter : Fiona Chan

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.