English & MandarinCantonese Contact Center Representative III, Borrowing-Small Business Advice Center
- Full-time
Work Location:
Markham Ontario CanadaHours:
37.5Line of Business:
Personal & Commercial BankingPay Details:
$49950 - $66000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Job Details
WhatYoullDo
As the voice of TDyoullbe passionate about understanding our customers. Whetheryoureassistingin-bound callers withbusinessaccountinquiries orresolving an issue by providing advice and recommending a TD product or serviceyoullhelp us offer trusted support to our clients whenever they need it.Youllconsistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team you will:
Make peoples day:consistentlydeliver an outstandingcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD productsservicesand solutions.
Solve problems efficiently:resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals:consistently reach performanceobjectives includingcustomer experience survey results adviceandquality goals compliance regulationsand productivity targets.
Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopinyourrole.
WhereYoullWork
After completing in-person training and onboarding sessionsyoullwork primarily offsite. Since most of your work activities can be performed independentlyyoullspend about 95% of your time at yoursecure private workspacewithastable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will providemoreinformationabouthow this works for their team.
Job Requirements
What You Need to SucceedWereproud to work with a group of diverse colleagues. If you have relevantexperiencethatisntmentioned below tell us about it in your resume or cover letter.
High School Diploma or equivalent.
Fluent in English and Mandarin or Cantonese
Exceptionalcommunication andlistening skills and a curiosity to helpBusiness Ownersmeet their needs and resolve concerns.
Ability tomultitask and navigate through computer systemsapplications and multiple screenswith speed andaccuracywhile balancingperformanceto meet a variety of metrics.
Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).
Flexibility resiliency and a positive attitude when responding to challenging situations while understanding the unique needs of a Business Owner
Ability to workbothindependentlyand aspart of a team.
Integritywhen managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices.
Preference given to those with experience in financial or service industries.
Additional Information
Weredelighted thatyoureconsidering building a career with TD. Through regular colleague development conversations training programs and a competitive benefits planwerecommitted to providing the support our colleagues need to thrive both at work and at home.
ColleagueDevelopment
Ifyoureinterested in a specific career path orarelookingtobuildcertain skills wewant to help you succeed.Youllhave regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passionabouthelping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organizationat TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
Werehosting in-person training and onboarding sessions at Markham for13weeksto ensureyouvegot everything you need to succeed in your new role.
National OccupationClassification(NOC)Code
63102- Financial Sales Representatives
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Unclear Seniority
Key Skills
Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 49950 - 66000
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English & MandarinCantonese Contact Center Representative III, Borrowing-Small Business Advice Center • Markham, Ontario, Canada
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