IT Service Desk Technician Term Position

(EXTERNAL)

2026JAN07

LPS IT SERVICE DESK SUPPORT TECHNICIAN

(Full-time Term Relief Position)

• Please note only applications submitted through the Bamboo HR link below will be accepted. Applications submitted through City of Lethbridge website or other third-party sites will not be considered

The City of Lethbridge ( ) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory home of Kainai Piikani Siksika and Amskapi Piikani (Montana USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta Region III. Lethbridge is southwestern Albertas largest community close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 111000 residents and two major post-secondary institutions the University of Lethbridge and Lethbridge Polytechnique. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs services facilities and employment opportunities are inclusive to all people.

The Lethbridge Police Service is currently accepting applications for a Full-Time term relief position of IT Service Desk Support Technician . This term position will commence when a suitable candidate is found and run for a period of 12-14 months ending in March 2027.

The IT Service Desk Support technician position is a complex and fast-paced role where a variety of technical work is required involving the implementation administration maintenance and documentation of the LPS business applications and interfaces. This position ensures high levels of availability in a 24 / 7 emergency services environment. The overall purpose of the job includes being the primary point of contact between the LPS IT Section and the users of the IT services enter calls into a tracking system; evaluate calls to determine appropriate response referral or escalation provide Tier I technology support for service desk calls; conduct hardware and software inventory tracking maintenance and reporting.

IT for the Lethbridge Police Service (LPS) might not be what you think! We are working with some pretty cool technologies that you might not get to experience in a traditional IT job. It certainly doesnt get boring and the team is great. We work with the police who are fantastic customers that really appreciate what we do. If you want to know more just ask!

This term position falls under the protection of a collective agreement associated to the Canadian Union of Public Employees (CUPE) Local 70 contract. CUPE Local 70 represents employees who are employed in number of civic departments within the City of Lethbridge.

Wage : $41.35 per hour2026 Rate.

Hours : Monday to Friday 37.5 hours per week

(Flexible / Compressed Work Week is available)

As the Service Desk Support Technician you will :

As the successful candidate you will have :

Possess a strong customer service focus with the ability to meet and deal effectively and professionally with a variety of end-users IT staff co-workers and external contacts.

The successful candidate is required to consent to a police security clearance which includes the voluntary completion and submission of a personal disclosure form (lifestyle questionnaire) criminal and police records check reference checks and truth verification through polygraph examination.

Details

STEPS OF HIRING PROCESS

Qualified candidates are invited to submit their resume with cover letter online via the bamboo HR link posted above.

Submissions will be accepted until Wednesday January 21 2026 at 4 : 00PM MST

For further information on this opportunity please contact : Brian Bertschi Acting LPS Information Technology Manager by email at :

Facility Dogs

As a prospective employee it is important for you to know that LPS has two facility dogs in the workplace. LPS facility dogs are here to support our employees in positive constructive manner. Further LPS facility dogs support the emotional needs of victims and or witnesses through the Criminal Justice Process. A Facility Dog is directed by a professional with specialized expertise. Facility dogs frequent many areas of our addition we have police service dogs. Our police service dogs have minimal interaction with employees on site under the supervision of a trained handler.

Landed Immigrant / Citizenship Status Canada

The Lethbridge Police Service welcomes employment applications from those who are currently Canadian Citizens or Canadian Permanent Residents. We require a significant background screening process to obtain a successful security clearance as a condition of employment with our agency. As an employer we are unable to sponsor Canadian Work Permits / Visas or Permanent Residence applications at this time.

Work Location

LPS employees are required to carry-out their assigned duties in-person at a Lethbridge Police Service facility. Our Lethbridge Police Service Headquarters are located at 135 1st Avenue South Lethbridge AB T1J 0A1

THE CITY OF LETHBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER

We thank all applicants in advance for their interest.

We will only contact individuals selected for interviews.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1