Onsite Desktop Support Technician

Job Description

Job Description

About us

Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact Centre services at Tiers I, II and III to demanding corporate, government and non-profit clients in Canada and the United States. We commenced operations in 1995 and have grown, over the past 30 years, from being one of Canada’s pioneering ISPs to a provider of end-to-end corporate IT solutions including inbound technical support, infrastructure management, cybersecurity and application development and maintenance. Our commitment to excellence is reinforced by the critical certifications we have. These include, amongst others, SOC, ISO 27000, PCI DSS and Uptime Institute Tier III Certifications for our data center. Visit us on the website

Know more about Pathway by accessing the link :

What is Pathway Group of Companies? Company Culture, Mission, Values | Glassdoor

Job Title : Onsite Desktop Support Technician

Location : Markham &   Toronto Downtown

Job Type : Full-Time

Summary :

The Onsite Desktop Support Technician provides front-line support for technical issues, ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and escalating complex issues when necessary. This position requires strong technical expertise, communication skills, and a proactive approach to problem-solving.

Key Responsibilities

Technical Support :

• Respond to and resolve technical issues reported by users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provide technical support for desktop, laptop, printers, and mobile devices.
• Assist with software installations, updates, and configurations.

Incident Management :

On-Site Support :

User Training and Documentation :

System Maintenance

Qualifications and Skills

2-4 years of experience in technical support or IT service desk roles.

Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira).

Excellent communication and interpersonal skills.

Work Conditions

Key Performance Indicators (KPIs)

How to apply

If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject : “Onsite Desktop Support Technician", including details of qualifications and training, work experience, expected minimum hourly compensation and why you feel this would be suitable position for you. You can apply through the link posted or send us your updated resume at com

We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals currently.

Disclaimer :  Please note that this document is intended to provide an overview of job accountabilities and does not necessarily list all tasks related to the job.

Pathway Group of Companies is an equal opportunity employer and is committed to providing equal treatment with respect to employment without discrimination because of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color, or ethnic origin as required by the Ontario Human Rights Code.

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