Field System Engineer Electron Microscopy

DECTRIS is a successful and expanding high‑tech company that develops and produces X‑ray and electron detectors. Our detectors are used worldwide in large‑scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin‑off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know‑how.

Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.

DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.

Field System Engineer Electron Microscopy

Responsibilities

• Frontline support for customers and OEM partners
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in‑house and at the customer site
• Develop and maintain positive work relationships with customers and represent DECTRIS in daily interactions via email, phone, and face‑to‑ky
• Support our sales, marketing, product management, and development team activities
• Help to improve our EM service processes, expand the service infrastructure and knowledgebase to guarantee the success of our cameras within the EM community
• Position is based in Baden or Philadelphia with fieldwork and travel component up to 30%

Skills

We Offer

Support Team

The DECTRIS Support & Commissioning team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. We analyse and solve problems in soft‑ and hardware, support our customers in the use of our high‑end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as-slide and customer‑orientated thinking, we want our customers to get the best out of our products and services.

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