Process Design Analyst

The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals.

Key requirements for the role :

Deep understanding of Canada Group Benefits Claims processing on Clients II and V3 tool

Interest in process improvement (Six Sigma or prior experience is a nice-to-have, but not required)

If the candidate does not have process improvement experience, we will partner with them and provide on-the-job training as we work through addressing the gaps.

Other Job Requirements :

• Relevant experience in process mapping and procedures documentation

Contact center / Insurance Operations business knowledge and experience

Analytical skills

Understanding of the big picture, impact of issues / changes to the business

Ability to work independently on multiple projects in a fast-paced environment

Proven ability to create and maintain strong relationships across the organization at all levels

Excellent presentation, facilitation and communication skills

Ability to effectively prioritize and manage expectations

On the job you will :

You will be dedicated to supporting Canada Group Benefits Health & Dental Claims. Specifically, this individual will focus on resolving processing challenges between C2 and V3.

Understand, analyze and document processes

Conduct process walkthroughs and fact-finding sessions

Identify process improvement opportunities

Develop recommendations and participate in solutions development

Work hand in hand with Training Teams to understand process changes and update the knowledgebase and / or process and procedures documentation accordingly

Work on multiple projects at the same time in a fast-paced environment

Provide support for project management activities including planning, scheduling, governance and execution to successful completion.

Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge

When you join our team :

We’ll empower you to learn and grow the career you want.

We will partner with you and provide on-the-job-training on process improvement and Agile and Six Sigma principles

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid