Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.
POSITION SUMMARY :
Under general supervision of the Accounts Receivable Manager, responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution.
PRIMARY DUTIES AND RESPONSIBILITIES :
Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation. Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing. Reviews large and high profile accounts. Overall team-player who will be looked upon as the “go-to” system resource Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed. Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved. Ensures appropriate and timely processing of requests for the return of customer credit balances. Generates reporting to internal & external parties.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires up to three (3) years of Business-to-Business collection and dispute resolution experience or requires up to five (5) years directly related and progressively responsible experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
Ability to communicate effectively both orally and in writing. Knowledge of SAP Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately. Knowledge of general accounting principles Familiarity with credit and collection operations procedures, including reconciliation of A / R activity Strong interpersonal skills Strong reconciliation skills Strong mathematical and analytical skills Strong organizational skills; attention to detail Knowledge of Microsoft programs; extensive knowledge of Excel
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
The noise level in the work environment is generally quiet.
PHYSICAL AND MENTAL REQUIREMENTS :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing. Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus. 75% or more time is spent looking directly at a computer. Associate is frequently required to stand, walk (or otherwise be mobile). Ability to deal with stressful situations as they arise.
Depuis le 18 octobre 2021, AmerisourceBergen exige que tous les membres de l’équipe canadienne soient complètement vaccinés et présentent une preuve du statut vaccinal complet au moment de l’embauche. Si vous ne pouvez pas recevoir le vaccin contre la COVID-19 en raison d’une condition médicale admissible ou d’une croyance religieuse sincère, vous devrez suivre la politique et le processus d’AmerisourceBergen pour demander une exemption / accommodement.
DESCRIPTION SOMMAIRE DU POSTE :
Sous la supervision générale du gestionnaire des comptes débiteurs, le titulaire est chargé d’exécuter des tâches nécessitant une résolution rapide des problèmes, notamment la réconciliation, la recherche de paiements et la résolution de conflits.
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
PRIMARY DUTIES AND RESPONSIBILITIES :
1. Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation.
2. Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
3. Assists in training & mentoring new personnel and follow up to ensure new hires are successful.
4. Reviews large and high profile accounts.
5. Overall team-player who will be looked upon as the “go-to” system resource
6. Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
7. Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
8. Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.
9. Ensures appropriate and timely processing of requests for the return of customer credit balances.
10. Generates reporting to internal & external parties so work can be done.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires more than three (3) years of Business to Business or Business to Gov’t collection and dispute resolution experience. Normally requires a minimum of five (5) years directly related and progressively responsible experience.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
1. Ability to communicate effectively both orally and in writing.
2. Knowledge of SAP FSCM & SAP Disputes.
3. Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately.
4. Knowledge of general accounting principles
5. Familiarity with credit and collection operations procedures, including reconciliation of A / R activity
6. Strong interpersonal skills
7. Strong reconciliation skills
8. Strong mathematical and analytical skills
9. Strong organizational skills; attention to detail
10. Knowledge of Microsoft programs; extensive knowledge of Excel
EXPÉRIENCE ET SCOLARITÉ REQUISES :
COMPÉTENCES MINIMALES, CONNAISSANCES ET APTITUDES REQUISES :
ENVIRONNEMENT DE TRAVAIL :
EXIGENCES PHYSIQUES ET MENTALES :
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and / or business unit.
Schedule
Full time
Affiliated Companies :
Affiliated Companies : World Courier of Canada Ltd
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
COVID-19 Vaccine Policy
As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption / accommodation.
Accessibility Policy
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.