user support technicianHy-Tek Computers • Rocky Mountain House, AB, CA

user support technician

Hy-Tek Computers • Rocky Mountain House, AB, CA

30+ days ago

Job type

Full-time

Job description

Durée de l'emploi: Temporaire
Langue de travail: Anglais
Heures de travail: 35 hours per week
Education:
Expérience:

Education

Bachelor's degree

Work setting

Computer hardware or software retailer/wholesaler
Relocation costs not covered by employer
Willing to relocate
Help desk
Internet Service Provider (ISP)

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Certificates, licences, memberships, and courses

CompTIA Security+ Certification
Microsoft certified solutions associate (MCSA)
Network+ Certification
A+ Certification

Computer and technology knowledge

Android
MAC
Linux
Unix
Device drivers
Networking software
Networking hardware
Networking security
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Presentation software
Mail server software
Communication software
MS Office
MS Windows
Wireless networks

Security and safety

Basic security clearance
Criminal record check

Transportation/travel information

Own vehicle
Willing to travel
Willing to travel cross-border
Valid driver's licence
Public transportation is not available

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Own tools/equipment

Computer
Internet access
Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

Screening questions

Are you authorized to work in Canada?
Are you currently a student?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?

Employment terms options

Morning

Experience

5 years or more

Employment terms options

Health benefits

Dental plan
Health care plan
Vision care benefits

Other benefits

Free parking available

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User support technician • Rocky Mountain House, AB, CA

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