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user support technician
user support technicianHy-Tek Computers • Rocky Mountain House, AB, CA
user support technician

user support technician

Hy-Tek Computers • Rocky Mountain House, AB, CA
30+ days ago
Job type
  • Full-time
Job description
  • Durée de l'emploi: Temporaire
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience:

    • Education

  • Bachelor's degree

    • Work setting

  • Computer hardware or software retailer/wholesaler
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Internet Service Provider (ISP)

    • Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

    • Certificates, licences, memberships, and courses

  • CompTIA Security+ Certification
  • Microsoft certified solutions associate (MCSA)
  • Network+ Certification
  • A+ Certification

    • Computer and technology knowledge

  • Android
  • iOS
  • MAC
  • Linux
  • Unix
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Mac OS
  • Quick Books
  • MS Office
  • MS Windows
  • Spreadsheet
  • Wireless networks

    • Security and safety

  • Basic security clearance
  • Criminal record check

    • Transportation/travel information

  • Own vehicle
  • Vehicle supplied by employer
  • Willing to travel
  • Willing to travel cross-border
  • Valid driver's licence
  • Public transportation is not available

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

    • Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

    • Screening questions

  • Are you authorized to work in Canada?
  • Are you currently a student?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you live near the job location?
  • Do you meet the language requirements listed in the job posting?

    • Employment terms options

  • Morning

    • Experience

  • 5 years or more

    • Employment terms options

  • Day

    • Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

    • Other benefits

  • Free parking available
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User support technician • Rocky Mountain House, AB, CA

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