Customer Experience & Loyalty Program Assistant - Luxury Retail (Hybrid)

Position : Customer Experience & Loyalty Program Assistant - Luxury Retail (Hybrid)Location : Downtown Montreal - Hybrid (1 day in-office / 4 days remote)Salary : up to $25 / hourSchedule : Monday to Friday - 9 AM to 4 PM (30 hrs / week)Job Type : 1-year contract - potential for extension or permanent roleAbout the Role : Are you detail-oriented, process-minded, and ready to take your administrative skills into a dynamic, client-focused environment? Join a prestigious luxury retail brand as a Customer Experience & Loyalty Program Assistant, supporting three high-end loyalty programs that serve major clients. You'll help manage inquiries, new requests, and sales data, all while working in a flexible hybrid schedule that gives you balance and autonomy.Why You'll Love This Role : - Flexible hybrid schedule : Only 1 day in-office, 4 days remote.- Prestigious luxury brand : Build experience in high-end retail operations.- Varied responsibilities : From client inquiries to sales data analysis, no two days are the same.- Supportive environment : Work with a professional, collaborative team that values your input.What You'll Do : - Serve as the primary point of contact for loyalty program members, handling inquiries about points redemption, order status, and purchase requests with professionalism and empathy.- Process new requests such as point balance verifications and order tracking.- Navigate multiple platforms to assess and resolve client requests efficiently.- Analyze sales data to support program reporting and internal teams.- Ensure accuracy and attention to detail in every task, adapting to evolving processes and priorities.What We're Looking For : - Minimum 1+ year of experience in an administrative customer support role- Exceptional attention to detail and organizational skills- Comfortable working with multiple systems and platforms- Ability to thrive in a role where processes are evolving and require adaptability- Positive, professional attitude and strong team collaboration skillsOther Language Requirements : English- Level of Proficiency Required : Advanced- Reasons for Language Requirement : To communicate and support customers in other regions outside of Quebec- Frequency of Use : Daily (for various tasks)Why Apply : This is a unique opportunity to grow your career in luxury retail while developing strong administrative and operational expertise. Enjoy a flexible schedule, meaningful responsibilities, and exposure to a premium client base — all while contributing to a team that values your skill and initiative.Please forward your resume to Cristina Bilbao at cristina.bilbao@quantum.ca. REFER AND EARN A $50 GIFT CARD! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity. CNESST permit numbers : AP-2000158 & AR-2000157