Bilingual Sales Support

Join to apply for the Bilingual Sales Support role at Quantum Management Services Ltd.

Pay Range

This range is provided by Quantum Management Services Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

CA$60,000.00 / yr - CA$70,000.00 / yr

Position : Bilingual Sales Support

Location : Mississauga (Hybrid)

Salary : $60,000 - $70,000 (Based on experience)

Job Type : Full-Time

Our client, a leader in the Canadian food marketplace, is seeking a detail-oriented and proactive Bilingual Sales Support to join their dynamic team. This role plays a vital part in supporting the sales department, ensuring seamless order processing, managing customer inquiries, and coordinating across departments to guarantee customer satisfaction from order placement through to delivery.

Key Responsibilities

• Process and manage customer orders accurately, following established procedures
• Answer incoming customer calls and provide support regarding orders, product information, and delivery timelines
• Coordinate delivery instructions and logistics details for customer shipments
• Enter transportation and customs invoices into the accounting system when applicable
• Maintain and update customer records and profiles in the CRM system
• Enter spot pricing into internal systems as needed
• Support the sales team with documentation, information requests, and contract balance reviews
• Assist in handling customer complaints, coordinating with Quality Assurance, and managing product returns, exchanges, and issuing credit notes
• Verify Certificates of Analysis (COAs) and assist in generating customs documentation
• Collaborate with QA to fulfill customer documentation needs
• Ensure compliance with company processes and BRC standards
• Contribute to strong, ongoing professional relationships with clients
• Assist with inventory tracking and reconciliation as required

Qualifications & Experience

To apply, please send your resume to Christina Cerra at christina.cerra@quantum.ca.

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