Customer Service Representative

About the Role

Essity Health and Medical is looking for an experienced Customer Service Representative. This individual is responsible for providing timely and effective administrative support to customers, sales team, unit, or department follow established procedures and guidelines.

The ideal candidate should / could live in Oakville

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

Interacts with customers via telephone and other media (fax, e-mail, etc.)

Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)

Verifies accuracy of orders and contacts customers as required to ensure customer needs are met

Uses discretion in handling problem orders and offers options to proactively solve customer needs

Responsible for administering company warranty and replacement policy

Quotes contract pricing, discounts, and list prices

Informs customers of back orders

Resolves customer complaints or discrepancies

Maintains a neat and orderly work area and all reference materials up to date

Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)

Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

May make standard calculations to accurately compile and report statistics.

Enter data into SAP databases or CRM to maintain up-to-date customer records; to track the status of orders, deliveries, or activities and / or generate sales reports and statistics.

May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.

Who You Are

College degree preferred

Minimum of 3 years in a customer service role

Must be fluent in English and French

Ability to work in a team

PC experience (MS Office, MS TEAMS), excel spreadsheet, e-mail, SAP database applications, and CRM

Experience operating fax machines, scanners, and other office hardware

Excellent communication skills, oral / written

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward

Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.