Branch Manager Trainee Montréal Centre

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer Act like an Owner Innovate with purpose and Execute with Speed and Impact.

Job Description:

Do you thrive in leading a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience Can you provide your mentorship subject matter expertise and support in achieving business results while adhering to internal policies practices and processes As Branch Manager strive for excellence and execute with speed raising the bar around you.

A typical day at work might look like:

Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence

Promote TDs image and goodwill within the community by participating in community events

Enhance customer experience by understanding their financial needs and providing appropriate solutions

Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required

Oversee complex branch administrative duties for mutual funds real estate secured credit and other compliance-related issues

Ensure overall employee scheduling is optimal

Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives

Ensure accuracy of all customer transactions as per TDs policies to achieve operational excellence

Mentor the team on offering One TD solutions and building lasting relationships with customers

Liaise with Wealth and Business Banking to stay updated with processes emerging issues and industry regulations

Cultivate a positive and customer-focused work environment that builds productivity innovation operational improvement and professionalism

Job Requirements:

Undergraduate degree and/or over 5 years of relevant experience

Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course

A strategic thinker with extensive knowledge of advanced investing and credit processes policies programs and systems to provide tactical direction to senior leadership

Proficiency in software tools including MS Office and internet application

Strong communication skills to liaise with customers employees and cross functional teams

A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information

A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation problem-solving and communication skills

Aperçu du service:

À TD Canada Trust nous sommes la première ligne de la TD. Nous nous efforçons détablir des relations approfondies et durables avec la clientèle et au sein de nos collectivités. En comprenant les besoins et en offrant des solutions financières personnalisées nous voulons aider les gens ainsi que les PME à atteindre leurs objectifs financiers. Nous sommes à la recherche dambassadeurs de la marque de bâtisseurs de relations et de professionnels qualifiés qui comprennent les tendances des marchés et de léconomie et qui sont en mesure doffrir une expérience client légendaire.

Joignez-vous à TD Canada Trust et pensez comme un client agissez en propriétaire responsable innovez pour atteindre nos buts et exécutez avec efficacité.

Description du poste:

Êtes-vous un leader passionné capable de proposer une vision pour inspirer les autres Pouvez-vous assurer le mentorat dune équipe en vue de favoriser une expérience client positive et de renforcer la confiance financière en notre banque Si cest le cas ce rôle vous convient à merveille. À titre de Directeur de succursale vous contribuerez à notre réussite globale grâce à vos compétences exceptionnelles en leadership en expérience client et en gestion de personnel.

Dans le cadre de vos fonctions vous devrez faire ce qui suit:

• Perfectionner diriger et coacher léquipe sur les conversations et stratégies de prestation de conseils aux clients en vue daméliorer lexpérience client globale et de stimuler la confiance des employés et des clients
• Améliorer les processus de la succursale en respectant le budget pour atteindre lexcellence opérationnelle
• Gérer la stratégie globale de la succursale en vous acquittant des tâches de la succursale liées aux fonds communs de placement au crédit garanti par des biens immobiliers et à dautres problèmes de conformité
• Travailler en étroite collaboration avec Gestion de patrimoine et Services bancaires aux entreprises pour vous tenir au courant des processus de bout en bout des problèmes en émergence et des règlements du secteur
• Générer la demande de solutions bancaires en créant des liens efficaces avec les clients et des sources de recommandation tout en assurant la confidentialité et lexactitude
• Agir à titre de dernier point de transmission à une instance supérieure de la succursale pour résoudre les problèmes soulevés
• Inspirer une équipe interreliée pour accroître le volume daffaires et augmenter lefficacité et les économies déchelle en trouvant des occasions damélioration
• Former et diriger une équipe très efficace en utilisant de façon optimale les talents des membres de léquipe et faire en sorte que les activités de gestion du rendement soient effectuées conformément aux politiques des ressources humaines
• Assurer le leadership et le mentorat de léquipe et veiller à lhoraire adéquat des employés pour répondre aux besoins des clients en respectant des échéances serrées
• Contribuer à létablissement dun milieu de travail instructif juste et positif en partageant les compétences et les connaissances en favorisant un dialogue ouvert et en stimulant léquipe pour atteindre des objectifs communs

Exigences du poste:

• Diplôme universitaire de premier cycle et/ou plus de cinq années dexpérience pertinente
• Réussite du cours de responsable de la conformité de la succursale (RCS) et du cours de lIFIC ou du Cours sur le commerce des valeurs mobilières au Canada (CCVM)
• Connaissance approfondie des processus avancés sur les placements et le crédit ainsi que des risques afin de repérer les lacunes den faire le suivi et de les corriger efficacement
• Maîtrise des outils informatiques tels que la suite MS Office et lapplication Internet
• Solides aptitudes en communication pour agir à titre de liaison avec les clients les employés et les équipes interfonctionnelles
• Décideur minutieux pouvant faire preuve de discrétion et de jugement lors du traitement dinformation confidentielle
• Leader bienveillant ayant une expérience reconnue dans un milieu de travail au rythme rapide grâce à un très bon sens de lorganisation et à de solides compétences en communication en planification et en gestion du temps

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Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):