Open Jobs Stage Experience Manager, Stores

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Job ID: 276960
Store Name/Number: SK-SmartCentres Regina E (1594)
Address: 2046 Prince of Wales Drive Regina SK S4V 3A6 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

As the Client Experience Manager at Sephora you will oversee the success of our sales floor or as we call it our Stage. This role focuses on coaching and development driving your team to perform at their best while prioritizing the client experience. Leading a team of Stage Experience Leads and Beauty Advisors you will directly influence store performance by training your team to effectively utilize Sephoras selling model and inspiring them to exceed company goals. The Client Experience Manager reports to the Store Director and collaborates with the Store Operations & Talent Manager and Beauty Services Manager.

What youll be doing as a Client Experience Manager at Sephora

• Training & Development.Execute training for all new and existing Beauty Advisors. Facilitate orientation & our selling model training sessions whenever possible.
• Passionate about Clients.Respond promptly to all client feedback addressing issues and comments from Sephoras client feedback tool (Medallia) the service hotline or direct client interactions. Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
• Event Management. Manage all in-store events with the Beauty Services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Visual Merchandising. Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Vendor Management.Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach the team on their products. Provide feedback on brand training effectiveness when possible.

Wed love to hear from you if

• You have a minimum of 2-4 years of management experience in the beauty retail or customer service industry or equivalent internal experience.
• You are metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have a proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
• You have excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely. With experience in Windows Word and Excel.

You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do we encourage you to apply. We believe great talent comes from all kinds of paths.

Location Availability and Physical Requirements-

• On-site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings weekends and holidays when our clients are eager to shop and explore.
• Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves as well as lift and carry up to 50 pounds.

Sephoras Total Rewards-

• The Compensation. Sephoras pay philosophy is to offer competitive market rates considering location internal equity job scope and the skills and experience needed to succeed.
• The Perks. Think youve tried it all Just wait until you work at Sephora! Enjoy the product discounts gratis & exclusive brand events.
• The Benefits. This role includes access to Sephoras extended health and life insurance benefits customizable coverage options and paid time off to help you rest and recharge.
• The Education & Development. We invest in training and support internal mobility across Canada helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

#INDPRIO

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can belong grow and build a beautiful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise) other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.