Patient Care Coordinator - Royal Centre Dental Group

About us:

Conveniently located in the Royal Centre Mall, Royal Centre Dental Group has been serving the Downtown Vancouver community for over 25 years. We offer a complete range of dental services, including preventative hygiene, general and cosmetic dentistry, Invisalign, laser dentistry, and much more.

The team at Royal Centre Dental Group, led by Dr. Ken Phillips and Dr. Ryan Bernhauser, is passionately dedicated to continuous improvement and continually upgrading the knowledge and skills which contribute to our patients' ongoing oral health.

We are seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and ensuring a smooth patient experience.

This role starts at $30 per hour, wage will be determined based on skills and experience.

Schedule:

• Mondays, Tuesdays, and Wednesdays

• 7:30am to 5:00pm

Benefits of Joining Our Team:

• Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us

• Competitive compensation

• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

• Attend social and CE events to network with dental professionals in your community

• Work-life balance and flexibility

• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

• Effectively manage the recall system and accurately maintain the patient database

• Process referral letters and other patient correspondence upon receipt from the provider

• Manage and file all patient records and charts

• Demonstrate active listening and empathy to patients using effective communication skills

About You:

• Experience with Abeldent Dental software

• Strong administrative skills with attention to detail