Data Analyst III - Daily

Job Title : Data Analyst III

Location : Montreal, QC

Shift : am and pm (in winter from pm to pm)

The position at a glance

The team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges; Including early-of-day risk, actual commercial risk and PnL explains. There are over , users of the system.

The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office. The environment in which we work can be noisy, with frequent and sometimes stressful interruptions. With such a demanding environment, a high level of flexibility, patience and confidence is required.

The role can be very rewarding, but it will require a high level of commitment to get started quickly.

The team works closely with its global counterparts, providing support / [including on call and weekend] and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.

Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.

In detail

• Provide technical and functional support for key Global Markets applications. In coverage schedules between am and pm (in winter from pm to pm)
• Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by Client
• Provide technical and functional support to business users, mainly in North America, but also worldwide
• Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
• Diagnose and resolve data processing problems
• Support technical and business analysts in defining application production problems
• Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
• Participate in disaster recovery trials (evening and weekend work)
• Support changes in production environments (evening and weekend work)
• Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
• Analyze and improve existing procedures and tasks.
• Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
• Analyze and suggest improvements to our current production monitoring and warning process.
• Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

The strengths and skills that will help you succeed

Must include : Language, years of experience coherent with the corporate title, education level clearly stated)