Service Operations Manager

Sandvik Mining is seeking a

Service Operations Manager

Location: Western Canada

At Sandvik we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

We are currently seeking a Service Operations Manager to join our team. The ServicesOperation Managerleads a dedicated team of Field Service Techniciansensuringoperational excellence safety compliance and alignment with strategic growthobjectives. This role builds strong customer partnerships drives continuous improvement and develops a high-performing technical team to deliver exceptional service role reports directly to theNationalServices Manager and requires close collaboration with multi-divisional teams.

Are you an experienced operations leader looking to apply your expertise in service delivery resource planning and team development within a dynamic customer-focused environment We want to hear from you!

While searching for the best opportunity for yourself today we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Operational Leadership

• Direct and organize daily field service operations including equipment commissioning scheduled and unscheduled service calls and warranty case handling.

• Coordinate customer training and technical support ensuring safe effective operation and maintenanceofequipment.

• Execute contracts with strict adherence to scopedeliverablesand commercial terms.

Administration Compliance & Financials

• Ensureaccuratemaintenance logs and work order quality including precise labour entry parts usage and service notes in the CMMS.

• Drivetimelyinvoicing byvalidatingdocumentation completeness approvals and charge capturein accordance withfinance procedures.

Team Leadership & Capability Development

• Build mentor andretaina highperforming team ofOEMexpertandcollaborative technicians who understand processes and deliver consistent quality.

• Develop competency in bulletin management warranty handling and technical troubleshooting embedding standard work diagnostics guides and firsttimefix practices.

• Foster a culture of accountability innovation and continuous improvement recognizing performance and coaching to close skills gaps.

Customer Engagement & Success

• Maintain regular communication with customer supervision management and internal stakeholders to align priorities and resolve issues proactively.

• Organize periodic reviews of maintenance KPIs with customers; interpret trends agree improvement targets and confirm actions and owners.

• Develop and follow up on action plans that help customers maximize equipment efficiency availability and costpertonor cost-per-hourperformance.

• Act as a trusted advisoranticipateneeds recommend optimizations and support longterm customer success and lifecycle outcomes.

Performance Management & Reporting

• Provide regular reports to senior management covering KPIs OKRs and progress against SMARTobjectives(leading and lagging indicators risks mitigations and wins).

• Identifyprocess optimization opportunities and lead productivity initiatives (standardizationtaktalignment waste reduction and digital enablement).

Planning & Resource Readiness

• Plan the necessary tools test equipment and spare parts per work procedures and job plans; assurelogistics safety permits and access are in place.

• Use knowledge and experience to resolve standard client problems efficiently escalating nonstandard issues with clear data and recommendations.

Technical Expertise

• Demonstrate systemslevel understanding of hydraulics mechanics electricity automation pneumatics and materials and how these interact in applications.

• Stay current on industry developments client operations products and technical best practices.

Other

• Perform other duties as assigned supporting special projects audits and crossfunctional initiatives whenrequired.

• Ability to travel as needed to oversee customer operationslocatedacrossBritish Colombia.50% travel time to different customer sites to be expected.

Environmental Health and Safety

• Comply with safety policies and applicable government customer or industry regulations or requirements.

• Responsible for identifying and reporting any unsafe work habits workplace incidents and / or near misses. Perform risk assessments (Take Five) prior to each task.

• Maintain orderly work area and ensure housekeeping requirements are met.

• Attend Environmental Health and Safety related trainings.

• Wear the required personal protective equipment (PPE) assigned for each task.

What you will bring along

• Strong leadership and team management skills; the ability to motivate coach and develop a diverse team.

• Proven capability to foster a culture of accountability innovation and continuous improvement.

• Skilled in conflict resolution and change management.

• In-depth understanding of miningequipmentsapplicationssystemsand interactions (hydraulics mechanics electricity automation pneumatics).

• Competency in troubleshooting bulletin management and warranty handling.

• Familiarity with CMMS platforms (e.g. Maximo) and digital tools for maintenance planning and reporting.

• Excellent problem-solving and decision-making abilities.

• Strong organizational and time management skills to handle multiple priorities.

• Knowledge of safety regulations and best practices in heavy equipment and mining environments.

• Ability toidentifyprocess optimization opportunities and drive productivity initiatives.

• Exceptional communication and interpersonal skills for engaging with customers and internal stakeholders.

• Ability to act as a trusted advisor providing technical guidance and strategic recommendations.

• Bilingualism (English/French) considered an asset.

• Proficiencyin Microsoft 365 Suite (Word Excel PowerPoint Outlook Teams SharePoint).

Experience & Education You will bring along

• Minimum 5 years of proven experience in maintenance management or field service operations preferably in mining or heavy equipment industries.

• Demonstrated success in leading teams and managing service operations across multiple sites.

• Hands-on experience with warranty processes technical troubleshooting and customer training.

• Familiarity with safety compliance programs and continuous improvement methodologies.

• Bachelors degree in engineeringcertificateor diploma(Mechanical Electrical or Industrial) Business Management or a related field.

• Equivalent work experiencemay be considered in lieu of formal education.

• Additionalcertifications such as Miner Common Core Generic First Line Supervisor Common Core (#770141) or Canadian Mining Certification Program (CMCP) are considered assets.

• Valid drivers licenserequired.

In return for your passion and drive we will offer you

• The opportunity to make an impact on our business performance.

• The opportunity to be part of an ambitious team in an industry leading business.

• The opportunity to reach your full potential.

• Ongoing development and training.

• An excellent comprehensive compensation package including a pension plan with matching competitive health dental life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees providing strong performance management and opportunities to grow your career.

Do you want to learn more

To learn more about Sandvik our people and products please visit our website: to Apply

All qualified persons are encouraged to apply at theService Operations Manager position requisition# R0087415;. While we thank all candidates for their interest only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and we encourage applications from members of equity-seeking groups including women racialized persons Indigenous persons persons with disabilities and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore requests for accommodation can be made at any stage during the recruitment process. Please contactfor more information.