Technical Specialist

City : Toronto

What you will do :

Reporting to the Director Exhibition & LBE Systems the Technical Specialist is responsible for systems support configuration testing and implementation of on-premises and cloud-based solutions. This role drives automation ongoing modernization and the optimization of hybrid environments while gathering and documenting business requirements that enable high-performing systems for internal and external customers.

As a key member of the Exhibition & LBE Systems team you will work closely with Business Groups Digital & Technology resources and third-party vendors to analyze needs define solutions and ensure systems deliver measurable value.

Responsibilities

Configure optimize and maintain complex software systems including POS kiosk and cinema platforms ensuring reliability across hybrid on-premises and cloud environments.

Analyze business objectives and workflows to translate requirements into clear functional and technical specifications facilitating alignment between stakeholders D&T partners and leadership.

Design prioritize and deliver technical solutions by managing the product backlog refining work items and validating completed work against acceptance criteria.

Develop and execute test strategiesincluding test plans and test casesto ensure quality accuracy and successful deployment of new features enhancements and fixes.

Drive process improvement and automation by identifying opportunities to streamline workflows and enhance the user and customer experience.

Build collaborative relationships with vendors to leverage best practices optimize configurations and ensure effective integration of third-party solutions in both cloud and on-prem environments.

Provide advanced (Level 3) troubleshooting and support conducting root cause analysis managing internal and vendor tickets reviewing logs and system data and participating in after-hours support when required.

Qualifications

Undergraduate degree in Business Technology or related field (or equivalent experience).

3 years of experience in requirements gathering process mapping and business analysis.

3 years of experience implementing maintaining and supporting complex software systems in the retail or entertainment sector.

3 years of experience with on-premises and cloud-based third-party software solutions.

Familiarity with Microsoft Azure DevOps and modern deployment practices.

Experience with Vista Cinema Product Suite or similar POS / Kiosk solutions including hybrid architectures.

Strong analytical and problem-solving skills including root cause analysis.

Excellent verbal and written communication skills for both technical and non-technical audiences.

Technical expertise with Point of Sale Kiosk and Ticketing platforms across on-prem and cloud environments.

Ability to write and interpret basic SQL queries for data analysis and troubleshooting.

Knowledge of cloud technologies (e.g. SaaS platforms Azure) and hybrid system architectures.

Inclusion & Diversity

Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of collective sum of our individual differences experiences knowledge innovation self-expression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us at or via email at .

While we appreciate all interest only those candidates selected for an interview will be contacted.

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1