Adjuster Level II, Auto Physical Damage Claims – Waterloo, Ontario

Adjuster Level II, Auto Physical Damage Claims – Waterloo, Ontario

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

We’re looking for a skilled and customer-focused Claims Adjuster II to join our Team!

This role is responsible for managing a wide range of auto damage claims with moderate complexity. This includes both drivable and non-drivable losses, as well as unlisted driver claims where no escalation criteria are triggered. The role requires strong technical knowledge, customer service skills, and the ability to recognize when files must be escalated. The role offers continuous development opportunities with 5–10% of assigned files considered stretch files to support professional growth.

What you will do…

Auto Physical Damage Claims Management

• Independently manage drivable and non-drivable auto claims, including collision, comprehensive, theft, and weather-related losses.
• Investigate, evaluate, and resolve claims with a focus on efficient and fair outcomes.
• Handle unlisted driver claims within authority, escalating when required per guidelines.
• Identify and escalate claims involving injury or third-party property damage for appropriate reassignment or consultation.
• Ensure timely and accurate reserving of all claims in accordance with Heartland’s standards and financial guidelines.
• Proactively settle total loss claims and issue settlement offers on the same day appraisal approvals are received.

Vendor and Repair Network Coordination

File Documentation and Regulatory Compliance

Customer, Broker, and Stakeholder Communication

Escalation and Risk Identification

CAT Support and Stretch Development

What you will bring…

Education and Experience

Technical Skills & Knowledge

What’s in it for you…

Join a Supportive Team : Be part of a collaborative, high-performing team that values knowledge sharing, mentorship, and celebrating wins together.

Comprehensive Total Rewards : Enjoy a competitive compensation package, including health and wellness benefits, pension plan, paid time off, and more.

Make an Impact : Play a key role in helping customers navigate challenging situations with empathy and expertise.

Inclusive Culture : Work in an environment that embraces diversity, equity, inclusion, and belonging.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.

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