Technical Solutions Engineer - NetDevOps

Who Youll Work With

Are you a toptier Technical Support Engineer with a passion for solving customer problems At Arista we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.

We are seeking worldclass technical solutions engineers (TSE) to come join our team to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse multicultural team of topnotch engineers who act as our customers champions. You will also work closely with members of software / hardware engineering product management customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 12 days a week.

What Youll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.

Responsibilities

• Postsales support for Arista products focusing on CloudVision Portal (CVP / CVaaS).
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation operation and maintenance as well as product application or compatibility inquiries.
• Interpersonal skills product knowledge / expertise are critical to responding to daily customercentric activities.
• Troubleshoot problems with hardware / software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications :

Programming / scripting (Python shell) highly desired

LISP1

Additional Information :

The new hire base pay for this role has a pay range of CAD 85000 to 150000.

Arista offers different pay ranges based on work location so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors including skills qualifications relevant experience and work location.

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Aristas Sales Incentive Plan which pays commissions calculated as a percentage of eligible sales. Employees are also entitled to benefits including medical dental vision wellbeing income protection and a Group Retirement Savings Plan. The recruiting team can share more details during the hiring process specific to the role and location.

Remote Work : Employment Type :

Fulltime