Position Description :
The candidate will act as an administrative clerk for the integration of new clients at the CSP. Responsible for managing the addition of new clients for the creation of the new contract.
Responsible for validating the service offer to new clients and launching activities related to them.
CGI - Payroll Service Center (CSP) offers all-in-one cloud-based solutions that simplify payroll and human capital management.
We take pride in our privileged relationships with clients; their satisfaction rate is indeed very high. Every day, our members assist hundreds of clients in processing employee payrolls across various industries.
In this role, you will contribute to the success of local businesses within a dynamic team, with over professionals and 55, clients! We are looking for a reliable and motivated individual.
Are you ready to play a decisive role? We are prepared for you :
- Continue learning : we offer comprehensive and ongoing paid training on Canadian payroll
- Work-life balance : a flexible weekday schedule
- Workplace environment recognized as one of the best in Canada (Best Workplace certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies
- Career development supported by a professional development plan
- Access to stock purchase plan and profit-sharing plan from day one
- Social benefits tailored to your needs : flexible insurance plan, telemedicine, and more.
Your future duties and responsibilities :
- Perform various administrative activities related to sales (new clients)
- Ensure compliance with pre-established service levels
- Act as a liaison between clients, sales representatives from our distributor, and integration advisors
- Work closely with team members
- Collect and follow up (verbally or in writing) with new clients to obtain necessary information for company integration (contracts and documents required to start integration)
- Validate agreement information and enter data
- Respond to client inquiries or route calls to sales representatives
- Maintain a file of tasks completed for sales representatives
- Generate necessary reports for the distributor
Required qualifications to be successful in this role :
- High school diploma
- 2 years of customer service experience
- Excellent proficiency in Microsoft Office software suite
- Attention to detail and precision
- Ability to work under pressure and meet tight deadlines
- Excellent time management and organizational skills
- Autonomy
- Ability to work under pressure and meet deadlines
- Strong prioritization skills
- Teamwork aptitude and communication skills
- Adherence to established standards and processes
- Excellent verbal and written communication skills in both French and English
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