Electronics – Chief Operating Officer – Coo – Niagara Region

The global market for consumer electronics in 2018 was estimated at Cdn $138B representing a 6% increase over the previous year. All regions made significant gains with further growth of approximately 5% predicted for 2019. The demand for consumer electronics is influenced by many major global trends including the increasing demand for premium devices. Almost half of consumers prefer to own fewer, yet higher quality technological devices.

Our client produces and markets such high-quality devices. From baby monitors to home security devices and systems, our client develops ground-breaking products that improve lives. Their mission is to deliver the highest value to their customers with unparalleled industry solutions built on innovative patented technologies, deep technical knowledge and feature-rich applications. The firm is widely recognized for the robustness of its technologies, ease of use, flexibility and profound impact on their clients.

Our client is well-established, privately owned and boasts facilities in the Niagara region and Toronto.

Scope of Position

Our client is presently embarking on ambitious growth plans that will test its ability to adapt and scale. Ensuring that appropriate company systems, processes and operations are in place and aligned with those growth plans will be the responsibility of the Chief Operating Officer (COO).

Reporting to the CEO, the Chief Operating Officer (COO) will be responsible for defining, integrating and maintaining all company operations, allowing the CEO to focus on strategic, customer and new product development issues. Responsible for day-to-day operations, the COO will work proactively to provide strong leadership while establishing policies and practices that meet the organization’s overall requirements. The COO will then implement the plans with measurable results.

The COO will have a strong financial background along with operational experience including the selection and integration ERP, CRM, and if possible, e-commerce systems. This role will lead the Finance and Accounting, Human Resources, Logistics, Information Systems, Customer Support and the Facilities teams (may also include Marketing).

This is an outstanding opportunity that features :

• Strong industry and company growth
• Patent-pending highly innovative technology
• A proven organization and team
• Highly entrepreneurial culture
• An opportunity to make a real difference

Functional Tasks

Key Performance Deliverables

In light of the identified responsibilities, the following are deliverable areas that the position is designed to impact. Specifics will be discussed and agreed upon with the successful candidate.

Competency Profile

The following competencies listed below define the role of COO at our client :

Results Orientation

Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met. Conveys a sense of urgency and drives issues to closure. Aims to improve upon past performance. Establishes aggressive personal targets and strives to achieve them.

Strategic Approach

Develops a strategic plan to realize the vision. Revises strategy in light of changing circumstances. Takes a long-term view of organizational success. Works to clarify long term organizational goals. Able to stand back from immediate problems in order to focus on more far reaching ideas.

People Management

Establishes and communicates clear priorities and sense of direction. Clarifies roles and responsibilities. Adapts management style to achieve optimum results.

Developing & Coaching Others

Accurately assesses strengths and development needs of employees. Challenges others to improve their abilities and actively supports their development. Continually provides timely and constructive feedback, coaching and challenging learning opportunities. Adjusts coaching style based on each employee’s ability and motivation level.

Planning & Objective Setting

Systematic in approach to work. Produces action plans in which objectives are defined and steps for achieving them are clearly specified. Plans by breaking down large task into subtasks. Develops plans that anticipate obstacles. Is realistic about time-scales and builds in appropriate checkpoints, milestones and controls in order to ensure that desired results are realized.

Commercial Acumen

Applies appropriate commercial and financial principles. Understands situations in terms of costs, profits, added-value and return on investment. Appreciates the commercial impact of own work on the organization’s total expenses and revenues.

Customer / Client Orientation

Strives to provide customers / clients with personalized and efficient service. Anticipates customers’ / clients’ needs. Quickly follows up on customer / client contacts and complaints. Monitors and acts on measures of customer / client satisfaction.

Team Skills

Helps to create a sense of team spirit and harmonious relations through cooperation and support. Balances personal goals with those of the team. Fosters collaboration among team members.

Integrity & Sincerity

Inspires trust and supports others through own authenticity and following up on commitments. Maintains high ethical standards both personally and professionally. Shows consistency among principles.

Preferred Experience / Education

The following indicates specific industry, academic and functional experience / qualifications that are important to the successful achievement of the identified responsibilities and performance deliverables.

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