Technical Product Support Specialist

The Technical Product Support Specialist role is the firstline of customer support for our MotiveWave trading platform.Knowledge of trading, excellent computer skills, problem-solvingskills, attention to detail and superior communication skills areessential. The successful candidate must already live in theKelowna, BC area, have trading experience and exhibit an abilityto work in a self-motivated environment while maintaining aprofessional "customer first" attitude.

Duties and Responsibilities :

• Respond to incoming customer calls and emails regardinghow to use the software
• Troubleshoot customer issues with the software anddetermine solutions
• Provide software support to customers via email, phoneand / or skype, or screen-sharing
• Become a product expert on the trading software toprovide technically accurate solutions to users
• Replicate, document and submit any reported defects fromcustomers to the development team
• Maintain and update the feature request database and bugdatabase
• Test new versions of the software before public release
• Assist in the production of training materials, userguides, video tutorials, webinars and other documentation
• Perform other duties as assigned by management

Job Type / Category

This position is a full-time permanent position located inKelowna, BC with benefits after 3 months.

Hours for this position are Monday to Friday from 8 : 30am to4 : 30pm. We offer a business casual environment. Salary will bebased on experience.

Required Education, Skills and Qualifications

The ideal candidate will have :

Company Profile

MotiveWave Software is a well-established small,privately-held software company in the financial tradingindustry, located in Kelowna, BC.

Location

Kelowna, BC

Department

Technical Support

Employment Type

Full Time

Entry-level

Compensation

$40,000 - $52,000

APPLY

Applicants should email their resume and cover letter with salaryexpectations to sales@motivewave.com .

We are interested in every qualified candidate who isliving in the Kelowna, BC area and eligible to work in BritishColumbia, Canada. We are not able to sponsor visas. We're lookingforward to hearing from you!

We thank all applicants for their interest, however onlythose candidates selected for an interview will be contacted.

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