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Centre Assistant

Centre Assistant

WCG International Consultants Ltd.Calgary, Alberta, Canada
8 days ago
Salary
CA$46,000.00–CA$48,000.00 yearly
Job type
  • Full-time
Job description

Job Description

About the role

Location : In office / Calgary, AB

The Centre Assistant is the first contact for clients, guests, stakeholders, and funders accessing the centre via email, walk-in, or telephone. The Centre Assistant is responsible for administrative tasks including, but not limited to managing service intake inquiries, setting up service plans in government database, answering phones; general correspondence; word processing; monitoring office supply inventory; and booking appointments for Career Advisors with new clients. The Centre Assistant is also responsible for assisting with the coordination of centre activities / events. The Centre Assistant will also support the Administrative Assistant with back-end date entry responsibilities. The Centre Assistant is the face of the service and provides a warm, welcoming environment to all clients, guests, and employers.

What you'll do

  • Provide superior client-centered services that lead to successful intake of clients by booking Career Advisor appointments within one business day.
  • Assist Team Lead and Regional Manager with compiling inquiry information to create and distribute reports about services accurately monthly.
  • Create and maintain clients’ files on the shared drive, the client database, and government database accurately and within one business day of a new client being accepted into service.
  • Answer and direct all incoming phone calls and provide detailed information to callers about the service and determine eligibility
  • Answer and direct all emails coming to centralized email account for the service
  • Assist Team Lead and Regional Manager with compiling inquiry information to create and distribute reports
  • Sort and distribute mail and courier shipments
  • Monitor office supplies and place orders as needed

Qualifications

What you bring

  • 1-3 years’ administrative and customer service experience, preferably in the employment industry
  • Post-secondary education (university degree or college diploma) and / or combination of equivalent relevant education and experience
  • Excellent customer service skills
  • Knowledge of community resources and government social service programs
  • Excellent administrative and organizational skills
  • Ability to multitask, prioritize and work independently
  • Effective communication and computer skills (Word, Excel, Outlook, Teams)
  • Good people skills coupled with strong verbal and written communication skills
  • Solid understanding of confidentiality and other professional codes of conduct
  • Must submit for a criminal record check

    • For complete job requirements, see the full Job Description  here

    Additional Information

    What we offer

  • Competitive salary of $46,000 to 48,000 per year
  • Comprehensive and flexible health and dental benefits
  • Ongoing learning and development opportunities
  • Generous time off policy to encourage work / life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork

    • ICWCGEOTO

    WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

    WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.