Parks Information Officers and Lead Information Officer

Job Information

Job Title : Parks Information Officers and Lead Information Officer

Requisition ID : 78405 | Ministry : Forestry and Parks | Location : Slave Lake District, North Region (Marten River Campground, Lesser Slave Lake Provincial Park, Hilliard’s Bay Campground, Hilliard’s Bay Provincial Park)

Employment : Full‑time, 40 hours per week – Temporary (Seasonal)

Classification : Administrative Support 2 / 3 (AS2 / AS3) – Open Competition

Salary : AS2 $23.79–$26.76 / hr; AS3 $23.28–$29.46 / hr (based on 40 hrs)

Role Responsibilities

• Operate the registration booth / concession, processing reservations, changes, cancellations, check‑outs, and payments using the AspiraOne system.
• Provide front‑line customer service to day users and overnight campers, delivering information on park activities, regulations, and nearby amenities.
• Maintain cash drawer, reconcile daily cash totals, and process retail sales (firewood, concessions, rentals).
• Execute opening and closing duties, ensure facilities are secure, clean, and safe.
• Record and report safety incidents, wildlife encounters, lost and found items.
• Distribute and manage information‑based marketing materials (posters, brochures, program advertisements).
• Assist the Area Administrator with revenue tracking, reconciliation, and inventory management.
• Coordinate team schedules, conduct training, and provide performance oversight (Lead IO).
• Resolve visitor complaints, manage escalations, and ensure a welcoming environment for all users.

Qualifications

Preferred Assets

Terms of Employment

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