Business Process Manager

NFI Parts™ is North America’s most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer® transit buses, MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. More information can be found at www.nfi.parts.

POSITION SUMMARY

As a Business Process Manager, you will drive procurement and planning excellence by developing, implementing, and training for optimized business processes that enhance interdepartmental collaboration and ensure seamless adoption. The role fosters continuous improvement, drives efficiencies, and leverages best practices to maximize value across procurement and planning operations.

WHAT YOU WILL DO :

• Design, document, and roll out standardized procurement and planning business processes to improve operational efficiency and effectiveness across the organization.
• Conduct training sessions for teams and cross-functional stakeholders to ensure a clear understanding and adoption of new procurement and planning processes.
• Identify opportunities for process enhancements through data analysis, stakeholder feedback, and benchmarking against industry standards.
• Act as a liaison between departments to align goals, eliminate silos, and streamline workflows.
• Establish key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement. Ensure existing measures are effective and remain relevant to business needs and the procurement and planning department objectives.
• Support implementing and optimizing technology and tools to automate and enhance procurement and planning processes.
• Regularly audit processes to ensure adherence to established standards, compliance with policies, and alignment with organizational goals.
• Lead change management initiatives to drive the adoption of new practices and ensure minimal disruption during transitions.
• Ensure all processes comply with Internal Controls over Financial Reporting (ICFR) to meet regulatory and audit requirements.
• Build strong relationships with internal and external stakeholders to gather insights and align on process priorities.
• Maintain comprehensive documentation of procurement and planning processes, audits, ICFR compliance efforts, updates, and performance metrics while providing actionable insights to leadership.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL :