Microsoft 365 Support Administrator

Company :

Finning International Inc.

Number of Openings : Worker Type :

Permanent

Position Overview :

The M365 Support Administrator provides technical support and administration for Finnings Microsoft 365 cloud suite. This role delivers global configuration guidance testing and troubleshooting for the M365 environment. Key responsibilities include collaborating with internal teams on ad hoc requests and major projects as well as supporting third-party services integrated with M365.

What we can offer you :

Great people and place to work with a hybrid work opportunity

Career advancement and training opportunities

Pension and employee stock purchase plans with company contributions

Extensive health benefits including group medical and dental benefits and short-term and long-term disability benefits

An annual bonus as part of the total compensation package

For this position the expected salary range is between $85000 and $105000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

If this interests you consider applying today!

Job Description :

Major Job Responsibilities :

Provide strategic guidance to optimize delivery of Finnings M365 configurations globally. Liaise with regional IT infrastructure teams to unify service architecture.

Create documentation and support procedures for projects that utilize M365.

Provide functional and technical M365 and SharePoint support to the business community.

Monitor ServiceNow ticket queues and provide timely support

Analyze the design and assist in the implementation of new technologies that integrate or inter-operate with M365 features. Ensure 3rd party products are integrated optimally with core infrastructure items. Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies

Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised.

Must-Have Skills :

A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365

Experience with Active Directory Azure Active Directory and M365 Admin platforms

3 years experience administering M365 tenants

Minimum 3 years experience working collaboratively with other developers technical analysts vendor partners business and operational staff

3 years of experience in the development of business requirements and translating those business needs into functional and technical requirements

At least 3 years of experience administrating SharePoint Online M365 platform (e.g. Teams Power Platform OneDrive Outlook etc.)

4 year technical degree in an IT related field

Nice-To-Have Skills (Not Mandatory) :

MS Copilot application knowledge and functional User proficiency

Experience with other related applications like PowerShell and Sharegate

Organizational change management and project management experience

Previous experience implementing DLP (Data Loss Prevention) & RMS (Rights Management Services) policies is an asset

Solid understanding of ITIL (Information Technology Infrastructure Library) change management processes.

Speaking and writing Spanish is an asset but not required.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

Unclear Seniority

Key Skills

Client Server,Abinitio,Acting,Accounts Assistant Credit Control,Light Bus And Heavy Bus,Dns

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 85000 - 105000