Training Content Specialist

Bilingual Customer Service Clerk for government client, Mississauga.

Marberg Job Number : 2285.

Job Type : Temporary.

Initial Term : ASAP for up to 2 years.

Compensation : From $28 per hour to $33 per hour, according to experience.

Recommended Application Date : Immediately - please note that we are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.

Regular Work Hours : From 8 : 30 am to 4 : 30 pm not including 1 hour unpaid lunch break, Monday to Friday (35.0 work hours per week).

Work Location : 100% onsite at client's Mississauga office.

Responsibilities Summary :

Respond to customer inquiries in both English and French via telephone and email; input data from hard copy forms into database system;

process and reconcile payments; and provide general administrative and clerical support services as required.

• Receive and respond to customer inquiries in both English and French via telephone and email. Provide standard information on programs and services.
• Receive and resolve service requests received via general inquiries line.
• Research and draft written responses and other correspondence related to inquiries and program administration matters in both English and French.
• Input and scan hard copy documents into online systems, including information from handwritten notes and forms.
• Process payments by cheque, debit or credit card, in adherence with payment policies and procedures.
• Compile and reconcile payments for daily deposit, ensuring accuracy.
• Coordinate and process program registration for designated training programs.
• Support and contribute to department's continuous improvement initiatives.
• Additional customer service, administrative and clerical responsibilities as assigned.

Qualifications :

Education : Post secondary Degree or Diploma, or equivalent combination of related experience and education.

Preferred Work Experience : Approximately 2 to 5 years of intensive customer service and issues resolution experience, serving the general public.

Preferred Sector Experience : Client facing service desk serving the general public.

Technical and Language Skills Requirements :

• Strong computer proficiency in MS Office applications including Outlook, Word, and Excel (will be tested)
• Accurate typing at 60 words per minute (will be tested).
• Demonstrated proficiency with automated cash processing (Point of Sale / POS) machinery.
• Familiarity with Infor software an asset.
• Strong English communication skills, both written and verbal, including satisfactory business writing skills (may be tested).
• Fluency in verbal and written French (will be tested).

Task -Based Qualifications and Additional Attributes :

Ability to maintain composure while dealing with difficult customers; proficient de-escalation skills; ability to work under pressure;

and excellent listening skills.

• Punctual, responsible, and reliable. Demonstrated record of professional conduct and character.
• Pleasant and courteous. Demonstrated commitment to client service and professional representation of the organization.
• Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.
• Superior attention to detail, and organized, methodical approach to completion of tasks.
• Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.
• Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.

Additional Requirements :

• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to work 100% onsite, abiding by organization health and safety policies.
• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Satisfactory Background Checks, Technical Skills Evaluations, and Employment References.

Application Notes :