Facility Supervisor - DCC/CDC Facility Maintenance & Support Services (Real Property Operations Unit)

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The estimated start date for this position will be around June 1st, 2024.

Reporting to the Senior Operations Manager, the Facility Supervisor is accountable for the coordination and supervision of the staff and subcontractors operating within various Black & McDonald FMO accounts. Further responsibilities of this role will include, but are not limited to the following duties:

• Provide leadership and assist with strategic objectives related to facility operations.
• Work Order Management; Supervise, plan and coordinate work assignments for Building Operators, Maintenance Mechanics, and all other maintenance staff / trades.
• Collaboration with customer stakeholders, supervisors and EHS to devise work plans, including issuance of building communication, and completing risk assessments.
• Collaborate with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
• Effectively monitor, prioritize and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders to assess completeness and correctness.
• Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
• Perform daily site walk-throughs and conduct a minimum of one weekly inspection of active worksites.
• Formulate action plans for facility operational and emerging issues, as needed.
• Recommends/Implements Solutions to Facility operational issues.
• Hire and supervise the activities of subcontractors and subordinate staff.
• Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.
• Provide assistance for internal or client-based audits or inspections as needed.
• Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
• Provide oversight and technical guidance to direct reports, as needed.
• Participate in major vendor monthly performance meetings and hold vendors accountable for contractual deliverables.
• Support preparation of Quarterly Business Reviews, alongside Operations / Facility Manager.
• Internal / External stakeholder management.
• Emergency response planning and auditing.
• Mentor and train reporting staff.
• Performance development and career planning for team.
• Quality assurance checks to ensure vendor contract obligations are being satisfied.
• Perform other duties as required.

COMPETENCY REQUIREMENTS

• Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
• Advanced analytical and time management skills
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
• Good interpersonal skills with the ability to communicate effectively, both verbally and written at organizational all levels.
• Proven customer service skills.
• Ability to work days, evenings and weekends including holidays, as required to support operational requirements.
• Required to provide a Clear Police Reference Check

EDUCATION REQUIREMENTS

• A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge that is transferable to the job requirements outlined for this position is considered an asset
• Experience in the facilities industry may substitute for post-secondary education requirements

WORK EXPERIENCE REQUIREMENTS

• Minimum of 3-4 years of experience in a Building Operations position
• A trade license may be an asset
• FMP / FMA designation (through BOMA or IFMA) may be considered an asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Able to travel within the London, ON area
• Security clearance requirements: must be able to get reliability or secret clearance

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

• A family business with family values

• Long-term stability

• Interesting and challenging work

• One company with endless opportunities to learn and grow

• Competitive compensation and benefits packages

• Ongoing investment in training and development