Customer Care Representative

Company Description :

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary :

Reporting to the Site Manager, the customer care associate will be responsible for day to day customer care needs, which include but not restricted to answering inquiries, assisting with payments through various devices, and assisting customers. The ideal candidate will be required to be eager to learn, work in a team environment, and work independently.

Location : Vaughan, Ontario

Employment : Full-time (Monday-Friday)

Compensation : Hourly

Job Responsibilities and Duties :

Interact and assist customers via intercom or telephone.

Identify emergency and non-emergency situations on site.

Remotely access Parking control system to troubleshoot and provide level-1 customer support.

Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as assigned

Attributes :

Demonstrated ability to solve complex problems

Excellent technical communication skills : ability to explain complex solutions and processes clearly to others

Collaborative and demonstrates strong interpersonal skills

Self-managed while accurately following instructions

Ability to multitask effectively and stay positive and professional under a high-pressure, fast-paced environment.

Qualifications :

Strong computer skills, must have experience with Windows; Microsoft Office Outlook, Excel, Word,

Ability to learn new software / applications.

Must have excellent communication skills

Fluent in English

Excellent customer service skills.

Ability to operate independently as well as in a team.