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Outreach Manager

Outreach Manager

Open Arms Resource CenterKentville, Nova Scotia, Canada
30+ days ago
Job type
  • Full-time
Job description

Discover

The Opportunity

Open Arms Resource Center is committed to transforming lives by providing compassionate impactful services to individuals experiencing homelessness. Open Arms is seeking a passionate reliable and highly organized Outreach Manager to lead our outreach team drive program success and foster meaningful community connections.

This role combines strategic planning staff supervision and community collaboration to ensure effective service delivery clientcentered care and measurable outcomes in connecting clients to housing healthcare and support services. The ideal candidate is a strong communicator with proven experience managing teams and building relationships with community stakeholders.

What youll do

Responsibilities

Leadership & Team Management

  • Lead supervise and mentor outreach workers fostering a culture of compassion accountability and collaboration.
  • Provide training and support on traumainformed care harm reduction and culturally responsive practices.
  • Participate in field outreach to stay connected to clients and support team efforts.

Operations & Logistics Management

  • Manage outreach logistics including scheduling vehicle operations and distribution of essential supplies (e.g. hygiene kits food blankets

    • Program Oversight & Development

  • Develop implement and evaluate outreach programs that support the organizations goals.
  • Develop and implement outreach strategies to engage individuals experiencing homelessness.
  • Oversee client assessments ensuring they are being connected to appropriate resources.
  • Assist in managing the outreach budget and ensure effective resource allocation.

    • Community & Stakeholder Engagement

  • Build and maintain relationships with community partners local organizations and key stakeholders.
  • Represent the organization at community meetings coalitions and events to advance homeless services and policy advocacy.

    • Communication & Coordination

  • Serve as the primary point of contact for outreach efforts; ensure clear professional communication.
  • Plan and execute outreach events workshops and presentations to engage the community.

    • Monitoring Reporting & Compliance

  • Monitor program performance track outcomes and prepare reports for leadership funders and stakeholders.
  • Ensure accurate client documentation and compliance with organizational policies funding requirements and data privacy standards.

    • What youll need

    Qualifications

    Education

    Diploma in social work social or human services public administration or related field (Bachelors degree an asset); equivalent combination of education and experience considered.

    Skills & Experience

  • 35 years experience in homeless services outreach or case management nonprofit programming or a related field with a minimum of 2 years experience in a supervisory or leadership role.
  • Proven leadership skills with experience managing teams budgets and program operations.
  • Strong knowledge of issues related to poverty homelessness housing and / or mental health.
  • Demonstrated knowledge and experience with evidencebased interventions including housingfirst harm reduction and motivational interviewing.
  • Excellent communication and interpersonal skills with the ability to engage diverse stakeholders including clients staff and partners.
  • Highly dependable with strong organizational and time management abilities.
  • Strong problem solving and conflict resolution skills
  • Ability to adapt to a constantly changing environment and priorities.
  • Culturally competent with a passion for community engagement and social impact
  • Proficiency in Microsoft Office Suite; familiarity with CRM systems is an asset.

    • Additional Information

  • Occasional evening and weekend hours required including ability to be oncall.
  • Local travel required including ability to operate the outreach vehicle; must have a valid drivers license and access to reliable transportation.
  • This position is renewable pending funding after one year.

    • Were looking for

    Core Skills

    Communication Community Leadership Outreach Services Program Management Stakeholder Management

    A little bit about us

    Open Arms Resource Center

    Open Arms is a dynamic and growing nonprofit organization whose mission is to create lasting positive change by addressing the root causes of homelessness and fostering a supportive environment for those in need. Open Arms is committed to treating every individual with dignity and respect recognizing the inherent worth and unique journey of each person.

    Are you interested

    Work With Us

    If the opportunity to lead transformative work that directly impacts vulnerable populations interests you please submit your resume and a cover letter outlining your leadership experience and passion for this role by applying directly to this posting or by emailing your resume and cover letter to emailprotected by 5pm on May 16 2025.

    All applicants must be legally authorized to work in Canada and will be required to submit police record and vulnerable sector checks as a condition of employment.

    We thank all applicants for their interest in the positions however only those selected will be contacted.

    Required Experience :

    Manager

    Key Skills

    Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 58000 - 68000

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    Outreach • Kentville, Nova Scotia, Canada