RE Services Manager, West

RE Services Manager, West – Manager, Real Estate Services (British Columbia)

Joining Rogers Communications as an RE Services Manager, West (based in Vancouver) you'll report to the Sr. Manager, Real Estate Services and be accountable for end‑to‑end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. You will measure performance against financial targets and SLAs, ensure tenant communication and satisfaction, and deliver high‑quality service.

What You'll Be Doing

• Provide oversight and relationship role for Rogers in the assigned sites – oversee BGIS execution of FM SOW – in and out of scope
• Act as primary liaison for building issues for assigned sites between Rogers and the Business Units; manage ongoing communication with all stakeholders about performance satisfaction, emergencies, and escalations
• Ensure service provider's objectives align with Rogers CRE objectives as defined in the assigned sites
• Meet regionally as defined in the service agreement
• Monthly/quarterly/annual operations review for the region with the appropriate CRE and BGIS team, formally documenting FM operations and financial activities including FM KPI’s
• Weekly one‑on‑ones with BGIS counterpart to discuss challenges or roadblocks
• Support Rogers Project Management team in project planning, delivery and execution for the region
• Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives – regional primary point of contact with Rogers BU stakeholders
• Support the CRE and BGIS team to ensure the Business Continuity Plan (BCP) is effective and tested for demand
• Support tenant request process in the region initiated through the Facilities Service Centre (outside GMAX outsourcing agreement)
• Support the Performance Management team with performance enhancements and SLA performance for the region
• Support Environmental and Sustainability team ensuring FHA / fire & life safety compliance for areas not outsourced and oversight of BGIS where outsourced
• Manage recoverable insurance costs – process with BGIS and Rogers finance / risk / insurance for assigned sites
• Advise/consult on annual OPEX and CAPEX budgets for assigned sites
• Review, submit for approval and implement FM related contract change orders for assigned sites
• Act as ambassador for BGIS cost‑saving initiatives for assigned sites
• Mentor and guide direct reports toward shared goals

What You'll Bring

• BOMA Designation RPA or FMA preferred
• Minimum 7‑10 years of experience in Facilities or Property Management
• Excellent written and oral communication skills
• Analytical and problem‑solving / troubleshooting skills
• Sound understanding of Electrical & Mechanical systems
• Very proficient in MS Office suite and SharePoint
• Excellent interpersonal and relationship‑building skills
• Solid organizational skills, attention to detail and adaptability in a changing environment
• Strong work ethic, capable of working independently and with teams
• Valid driver’s license to use company fleet vehicle

Travel requirement: 40% within British Columbia

Pre‑employment background checks will be conducted. All candidates must clear a criminal background check. Additional credit check and driver’s abstract may be required depending on the role.

Full‑time, Day Shift, location: Rogers Tower 1067 West Cordova Street (7854), Vancouver, BC. Travel: up to 50% within BC.

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026.

Equal Opportunity Statement

We believe the key to a strong business is a diverse workforce where equity and inclusion are core. All applicants will be considered. We work with candidates experiencing a disability throughout the recruitment process to ensure accessibility.