Security Dispatch - - Shops at Don Mills.

Site Description : Shops at Don Mills Shopping Centre is a premier retail destination committed to providing a safe, welcoming, and enjoyable experience for all guests. As part of the Cadillac Fairview family, we share a vision of excellence, community engagement, and operational leadership in one of Canada’s most vibrant retail environments.

PRIMARY FOCUS : The Security & Operations Control Centre Coordinator is responsible for coordinating field security and operations activities while monitoring CCTV, fire, and life safety systems. This role serves as the primary point of contact between site management, contracted security personnel, tenants, and the public, ensuring effective communication and response to incidents and service requests.

FUNCTIONAL RESPONSIBILITIES :

• Dispatch and coordinate security and operations personnelusing two-way communication systems
• Monitor CCTV, alarms, and fire / life safety systems
• Coordinate response to incidents and emergencies, including contacting emergency services
• Maintain accurate logs and reports of security and operational activities
• Review CCTV footage as required for investigations and follow-up
• Respond to incoming security-related calls and inquiries
• Assist tenants and the public with lost and found, access, and general security matters
• Coordinate contractor access, ID issuance, and safety compliance

COORDINATION RESPONSIBILITIES :

Provide verbal or written direction, or both, (as authorized) to the Contractor’s Personnel and where appropriate, the Manager’s operations personnel in respect to the following :

TECHNICAL SKILL REQUIREMENTS :

INTERPERSONAL SKILL REQUIREMENTS :

Prerequisites :

Why choose Paladin?

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)

Use of Force in Class Training

Authorized to legally work in Canada