Product Support Manager

Spartan Staffing Solutions has partnered with a dealer in construction equipment rental and sales. Together, we are in search of a Product Support Manager to lead their team in the Windsor, ON area.

This is a great opportunity for someone who enjoys working in a fast-paced environment with strong potential for future growth and career advancement.

JOB DESCRIPTION SUMMARY :

• Project long and short-term forecasts, objectives, and action plans related to the parts and service departments, along with departmental general accounting functions.
• Select and develop personnel to maintain a functional parts and service department aligned with company policies and forecasts.
• Assist in developing and supervising the execution of annual training programs for parts personnel, shop, and field servicemen.
• Develop and control the parts and service budget in accordance with forecasts, objectives, and company policies.
• Maintain adequate, neat, and safe offices, shop areas, yards, vehicles, tools, and other facilities.
• Develop and maintain systems and procedures to measure the efficiency of the service departments.
• Continuously review the parts and service department’s strategy, capital investments, and budgets to maintain exceptional customer service standards, with recommendations presented to the General Product Support Manager.
• Assist in developing rebuild practices, parts reusability practices, flat total programs, sales promotion programs, and general repair level guidelines.

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