Retail Store Leader

Rocky Mountain Soap | Posted : Sep 18 | Full Time

Retail Store Leader

Who we are

For over 24 years, Rocky has formulated with nature, crafting everyday essentials in soap, skin, body and haircare. With 12 stores in Western Canada and plans for growth across Canada, Rocky is focused on connecting our customers to nature across the country, passionate about growing our culture-focused team and committed to making a positive impact.

We have big ambitions of becoming a leader in sustainable practices; integrating nature into people’s everyday lives to build a profound appreciation that changes how we all see and relate to this planet.

The position

Rocky is opening in Midtown Saskatoon this fall, and we're seeking a Retail Store Leader to grow and lead our new location. The Retail Store Leader is responsible for the smooth operations of their store, ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflect the culture and values of Rocky, always.

This is a permanent full-time position working 40 hours per week.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned with Rocky's service standards and expectations
• Ensure local customer base development by engaging with the community, sourcing opportunities to further build brand awareness and generally find ways to share the good word about Rocky
• Address customer concerns and complaints readily and with intent to exceed what's expected
• Lead and motivate the store team and consistently set the example of demonstration and living by the RMSC core values
• Coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback
• Ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Ensure profitability of the store location through management of all controllable aspects
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you?

What's in it for you?

Application

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