Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB) for a crown corporation client
Our valued crown corporation client is seeking a Senior ServiceNow Technical Advisor to develop a roadmap for enhancements and stabilization of the ServiceNow Configuration Management Database (CMDB)!
Initial 1-year contract with a strong possibility of two additional 1-year extensions. 7.5 hours per day, Monday to Friday.
Contract can be worked % remotely (in EST timezone) but preference will be given to candidates who are able to accommodate a hybrid 2 day / week on-site schedule in Ottawa, ON.
Responsibilities :
- Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
- Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
- Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
- Establish a technical project plan with key milestones and providing status updates
- Create ServiceNow epics and stories
- Document key technical decisions, issues, and enhancements through the entire development lifecycle
- Report on development work progress
- Work with the support team to ensure transition from development to operation
- Provide guidance and expertise to various stakeholders throughout the life of the project
- Communicate and collaborate with project team members and key stakeholders throughout the life of the project
Must-have Skills
- 5+ years of demonstrated experience as a ServiceNow Technical Advisor , Lead, or similar role
- 5+ years of experience with ServiceNow CMDB (Configuration Management Database)
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