Operations Manager

eligeo is a leader in revolutionizing the construction industry with innovative AI-powered solutions and no-code platforms. As a platinum monday.com partner, we tailor our services to enhance project management, CRM, customer support, and agile software management for construction professionals. Our flagship solution, econstruction, streamlines construction management and revolutionizes tasks such as RFPs and project oversight, offering measurable efficiencies like increased business acquisition and time savings. With cutting-edge tools, we aim to transform the construction sector, enabling businesses to achieve their full potential.

Key Responsibilities

• Deployment Oversight : Manage the end-to-end "turn-up" process for new accounts, ensuring a seamless transition from Sales to Delivery.
• Template Stewardship : Own and refine our library of pre-built boards and dashboards. You’ll ensure the team is deploying the right solutions for the right industries.
• Standardized Administration : Oversee the "basics" done perfectly—user permissioning, workspace hierarchy, security settings, and automation recipes.
• Workflow Throughput : Monitor team capacity to ensure high-velocity delivery without sacrificing the quality of the board structures.
• Quality Control : Perform spot checks on delivered instances to ensure they meet our internal "Definition of Done."
• Service Packaging : Collaborate with Sales and Product to define and refine Pre-Packaged Service Offerings , ensuring our scopes are clear, repeatable, and easy to sell.
• Performance Metrics : Take full ownership of CSAT (Customer Satisfaction) Scores and Project Profitability , balancing high-quality delivery with efficient resource utilization.

Your Daily "Board" (Expectations)

Required Skills & Experience

Preferred Qualifications

Ready to build the future of work? Apply today and tell us about a time you took a messy process and turned it into a repeatable, profitable template.

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