Business AnalystStafflink • Toronto, ON
Business Analyst
Stafflink • Toronto, ON
30+ days ago
Job type
- Full-time
Job description5+ years’ experience in Salesforce Service Cloud, NICE InContact VCC / IVR. Salesforce certifications (Admin, Analyst, or Consultant). Experience in legacy system migration, contact center tech, and middleware. Strong documentation, communication, and stakeholder management skills. Proficient in Power BI / Tableau, Jira, and Microsoft Office tools.
Job Description
Join our Global Consumer Services team to lead Salesforce and NICE InContact VCC integration initiatives. You'll work cross-functionally with business and IT teams to design, implement, and optimize solutions that improve customer service operations. Key Responsibilities :
- Drive full lifecycle project execution (analysis to deployment) for Salesforce Service Cloud.
- Lead business / IT requirement sessions and translate needs into scalable Salesforce solutions.
- Manage system enhancements, integrations (legacy / cloud), and go-live support.
- Own business continuity tasks including root cause analysis, configuration updates, and platform optimization.
- Collaborate with vendors and internal teams to ensure aligned delivery.
Qualifications :
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Business Analyst • Toronto, ON
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