After-Sales Service Technician

Join Our Team at Foliot Furniture!

At Foliot Furniture, we’re more than just a leading manufacturer—we’re a team of innovators, problem-solvers, and hard workers. We are an international company with 3 locations (Saint-Jérôme, Las Vegas and Mirabel). Known for our commitment to quality, efficiency, and sustainability, we take pride in designing and building exceptional furniture while fostering a workplace where employees thrive.

We are currently seeking a After-Sales Service Technician to join our Sales Administration team. In this role, you will be responsible for managing and coordinating customer service requests, ensuring timely, efficient, and professional handling of after-sales service calls. You will act as a key point of contact between customers and internal teams to support issue resolution and customer satisfaction.

What You’ll Do

• Manage incoming after-sales service calls and service requests from customers.
• Act as a liaison between customers, account managers, installers, and internal departments (Quality, Production, Logistics).
• Collect, analyze, and validate information related to product issues or defects.
• Assess required components for service requests, including part types, quantities, materials, and technical specifications.
• Enter service orders into internal systems and ensure proper follow-up.
• Estimate costs, timelines, and labor requirements related to customer requests.
• Ensure a high level of customer satisfaction by delivering professional and quality service.
• Work closely with the Quality department to identify recurring issues and support corrective actions at the source.

What You Bring

Requirements

Why Join Foliot?

Be part of something bigger : a human, committed, and innovative team where every person matters and contributes to real, meaningful projects—all in a modern, stimulating, and collaborative environment. Here, we take care of our people and encourage everyone to grow at their own pace.

Some of the benefits we offer :

Ready to take the next step? Apply today and become part of the Foliot Furniture team!