Job Description
Our client in the IT industry is seeking Multiple Trilingual Help Desk agents to join their team! Provide technical support to resolve customer IT problems, incidents, issues, requests, and queries.
Collaborate with other support teams or product teams as needed to ensure timely resolution of requests and issues. This will be both in Spanish and French.
12 month contract with opportunity to extend or go permanent. 2x a month onsite, the rest being remote. $22-$23 an hour.
Day-to-Day Responsibilities : - Respond to inbound customer calls and maintain thorough documentation. - Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
Our primary focus is on customer contact and delivering excellent customer service, rather than transaction processing. - Demonstrate an understanding of our customers' business needs and consistently maintain high customer satisfaction ratings.
- Comprehend the incident management process, adhere to client information system policies, and follow service desk procedures.
- Actively seek opportunities to enhance knowledge, skills, and performance by reviewing knowledge base content, practicing skills, and being open to coaching and constructive feedback.
Must haves : - Fluent in the French AND Spanish language, along with any other language. - Must be eligible to qualify for a Reliability clearance or higher.
Our agents are expected to handle 25-30 contacts per day, translating to approximately 400 to 500 contacts per month. Work expectations are subject to shift scheduling and the average handle time per contact for each client.
Bilingual Senior Project Manager (English/French) - Salesforce Consulting
At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct b...
Bilingual Customer Success Manager - French/English
Nous recrutons et récompensons les individus en fonction de leurs compétences et de leur performance, sans discrimination basée sur la race, le genre, l'orientation sexuelle, l'identité ou l'expression de genre, le style de vie, l'âge, l'éducation, l'origine ethnique, la religion, les capacités phys...
Business Travel Agent Consultant II (experienced) VIRTUAL Bilingual – English and French Canadian
...
Bilingual Project Manager (English and French)
Manage the end-to-end project lifecycle, from project definition through implementation and closure or transition to a support & maintenance phase. Establish quality standards and monitor project deliverables to ensure they meet predefined criteria. Excellent English / French oral and written co...
Application Support Specialist (Bilingual, accounting experience)
Fluent in French and English (oral and written) with excellent communication skills. This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Make an impact with our Technology - Operations team as an Application Support Specialist. Ensure that the content an...
Senior Secret Cleared IT Security SA&A Specialist (10+ Years) to perform security assessments on a hybrid on-prem/cloud environment within the Public Sector
Senior Secret Cleared IT Security SA&A Specialist (10+ Years) to perform security assessments on a hybrid on-prem/cloud environment within the Public Sector . IT security controls, or the evaluation of threats and risks, or the interpretation and application of ITSG-33 IT Security Risk Management Fr...
Clinical Research Associate (CRA II/Senior) - Bilingual French/English
Conduct qualification visits (QV), site initiation visits (SIV), monitoring visits (MV) and termination visits (TV) at assigned clinical sites and generate visit/contact reports. Develop patient recruitment strategies in conjunction with the clinical site to meet enrollment timelines while also Ensu...
IT Network Support Specialist
Do you want to be part of an exciting career opportunity, working with some of the most complex IT network support processes and technologies? Are you experienced in Microsoft 365? If so, we have an excellent opportunity for you. The key responsibilities of an IT Network Support Specialist include, ...
Sr. Deskside Technical Support Specialist to maintain and support IT equipment and software
Deskside Technical Support Specialist to maintain and support IT equipment and software. Maintain & Support AV equipment in conference rooms and support additional audio/video requirements for events including town-hall meetings, VTC support and webcasts. Experience providing IT support in a product...
Senior Secret Cleared IT Security SA&A Specialist (10+ Years) to provide advice and guidance on an Enterprise Wide solution within the Public Sector
IT security controls, or the evaluation of threats and risks, or the interpretation and application of ITSG-33 IT Security Risk Management Framework, for complex, enterprise-wide applications or information systems. Our valued Public Sector client is seeking Senior Secret Cleared IT Security SA&A Sp...