Senior HR Systems Business Analyst (Workday ServiceNow) WTL, ON

Support a global insurance leader as a digital business analyst and test lead working on innovative HR tech initiatives including AI enablement and digital transformation. Hybrid role based in Toronto or Waterloo. Key tools: Workday ServiceNow HRSD. Strategic HR domain focus with strong UAT leadership and testing oversight.

Salaried: $50-55 per hour.

Incorporated Business Rate: $60-65 per hour.

18 months with potential extension based on business needs and performance.

Full-time position: 37.50 hours per week.

Weekday schedule from 9 am to 5 pm; some meetings may begin as early as 8:00 am to accommodate global collaboration.

In-office presence required from Tuesday to Thursday.

Remote work available on Mondays and Fridays.

Occasional evening calls with colleagues in Asia as part of a global HR technology team.

Facilitate business and user requirements gathering with HR partners.

Document functional specifications process flows and acceptance criteria aligned with human-centered design.

Define and maintain test strategies for functional and non-functional requirements.

Oversee test planning execution traceability and regression suite development.

Lead UAT preparation execution triage and hypercare.

Manage test environments and ensure synthetic data is used to protect confidentiality.

Coordinate defect triage and publish metrics on coverage pass rate and defects.

Collaborate on accessibility performance and privacy compliance with cross-functional teams.

Contribute to continuous improvement through documentation and process enhancements.

Support change management and readiness activities tied to vendor releases.

Bachelors degree in Human Resources Business Administration Information Systems or a related field is preferred.

CHRP/CHRL PMP certification or human-centered design knowledge is preferred.

3 years of experience as a Business Systems Analyst or HR Systems Analyst in enterprise HR technology.

Hands-on experience with Workday and/or ServiceNow HRSD including modules such as Core HCM Recruiting Onboarding and Time & Absence.

Proven leadership in test strategy planning execution oversight and defect management.

Strong understanding of SDLC methodologies (agile or waterfall) and functional/non-functional testing.

Proficiency in test and defect management tools such as Test Plans/Xray and JIRA.

Experience documenting business requirements and leading workshops or UAT sessions.

Familiarity with accessibility and performance testing and HR data privacy standards.

Experience in global organizations or working with vendors in HR tech ecosystems.

Technical aptitude or configuration experience is an asset.

Strong critical thinking communication and stakeholder engagement skills.

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP