Supervisor, Operations Control Centre (OCC)

Job Description

Role Details

Position title : Supervisor, Operations Control Centre (OCC)

Reports to : Senior Manager, Operations Control Center (OCC)

Department : Operations & Maintenance

Direct Reports : OCC Control Room Operators

Job Summary

The primary function of the OCC supervisor is to oversee and supervise the control room operators as well as the general day to day operations of the room. Overssee connecting new operating facilities into the OCC monitoring system and processes, provide employee training (ongoing and special training days) for systems and software used in the OCC, participate in NERC compliance audits and reviews. Drive and contribute to continuing documentation efforts within the OCC.

Main Responsibilities

• Oversee staff : Supervise all Control Room Operators within the control centre. Ensuring employee engagement and career growth for all within. Lead the team by example and foster a culture of success.
• Operational Duties : Supervise real-time operations of utility systems. Ensure quick action of the team to events occurring on facilities. Ensure established protocol is always followed.
• Continuous improvement : Ensure continuous improvement via procedures and process improvements. Work with different parties within the OCC to find ways to increase efficiency.
• Compliance : Use of best practices and benchmarks to ensure compliance with regulatory and company standards. Uses industry recognized approaches, methodologies, and techniques specific to competency areas.

Functional Competencies

Job Requirements

Other Requirements

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