Bilingual Logistics Agent — Remote
We have three open roles in the printing industry for detail-oriented professionals to oversee equipment monitoring, pre-delivery coordination, delivery communication, and reporting. These positions require bilingual fluency in English and French to support clients in both languages, ensuring seamless communication with stakeholders, carriers, and on-site teams during implementation. Candidates will act as the central point of contact for planning, issue resolution, and successful project execution.
What is in it for you :
- Hourly salary of $32.60.
- 6-month contract.
- Full-time position : 37.50 hours per week.
- Remote position.
Responsibilities :
Monitor individual orders and escalate delayed shipments.Confirm equipment orders for accuracy and resolve discrepancies.Maintain and update the XOS Order Tracking Spreadsheet (Shipping Log).Communicate with carriers for scheduling deliveries and resolving issues.Schedule and coordinate site walk-throughs to validate site readiness.Ensure proper setup of trainers, installers, and required customer resources.Distribute asset tags, pre-toner orders, training, and installation sheets.Provide implementation procedures to the Implementation Manager and assist in escalations.Act as a single point of contact for implementation planning and issue resolution.Confirm equipment deliveries and escalate issues with defective devices.Train on-site implementation resources, including third-party installers and analysts.Coordinate the removal and disposal of equipment when necessary.Maintain adherence to Black Belt project process flows.Update and review site workbooks and distribute the daily ship log.Facilitate implementation status calls with account teams.Complete asset disposition reporting within the required timeframe.Utilize relevant tools, including IMP1, XOS Order Tracking Spreadsheet, Microsoft Excel, and Outlook.What you will need to succeed :
High school diploma or equivalent required.Certification A+, N+ required.Preferred : Bachelor’s degree, MCSE, CNE, or other technical certifications.Ability to obtain Governmental Clearance.3+ years of project coordination or administrative executive experience.3 years of project management experience.Strong organizational skills to manage multiple coordination tasks and prioritize effectively.Excellent written and verbal communication skills for reporting and customer interactions.Ability to work with diverse internal and external stakeholders.Strong problem-solving, analytical, and negotiation skills.Ability to manage project schedules within budget constraints.Capable of handling change under pressure.Proficiency in Microsoft Excel and other relevant tools.Self-motivated and able to work efficiently without direct supervision.Experience in a team-oriented environment with strong presentation skills.Ability to sit for long periods while working in a virtual office setting.Bilingual in English and French to support clients in both languages.Excellent written and verbal communication skills.Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
XNAJP00027744
